call center agent
standard arabian business and enterprises company
Total years of experience :12 years, 9 Months
• Receiving call through phone and internet using talabat, calling customer back for their feedbacks. As well as updating all the data of our customers.
• Making daily, weekly and monthly customer counts and sales report.
• Responsible for making all office/paper works for our dept.
• Quickly recorded transactions in micros system to deliver prompt service.
• Maintaining positive working relationships with others to have harmonious environment.
• Assisted in cashiering and point of sale (POS) system procedure.
• Responsible for updating all board reports, following up late orders/deliveries.
• Handling guest complain as well and providing them with good service.
• Acting Team Leader (trainee). Routinely supporting other areas of the restaurant as requested and completing financial transaction such as closing/voiding/editing closed checks.
• Verified cash drawer against the day receipts.
• Making sure to put all orders to our POS system and telling the barista about the order.
• Assisting customer with their inquiries, giving or up selling our new/best products.
• Ensuring restaurants cleanliness all the time.
• Keep records for all the materials and ingredients for our monthly inventory.
• Helping co-workers during busy time such as making drinks as well, and serving customers aside from being a cashier.
• Taking orders and attending customers need as fast as possible, checking on them from time to time.
• Checking everything before every shift starts and as well during closing shift.
• Making sure all payments is closed properly and making sure the money is balance with our days receipt.
• Responsible for changing the table set up and preparing needed things everyday depends on the days event
• Maintaining and organizing all paper such as asking for quotations from suppliers for our operation equipments and materials needed specially the one being used in maintaining the golf course area.
• Liable for the payroll and schedules of the staffs. Updating our manager about staff loans and any work related inquiries.
• Making and updating daily orders needed for the operation, making sure that all paid receipts is submitted to the accounting office every morning.
• Organizing all important documents and receipts for finalization and signature from the top management.
• Attending weekly meeting with the managements discussing about the said week issues and reports.
• Responsible for maintaining, updating, filing all operational files for the gold course area.
• Making rounds to check the operation and maintenance staff on field.
giving and taking orders, bussing out of table... attending to customers needs.
giving services in restaurants, and doing the housekeeping in the hotel..
teaching English for Korean students. teaching them to read and write in English.