IT Manager
High level Government Transaction Centre
Total years of experience :11 years, 2 Months
• Routing Protocols - RIP, EIGRP, OSPF
• Troubleshooting and Maintaining VPN Connections.
• Port Forwarding and Port Filtering.
Windows Server:
• Active Directory, DNS, DHCP
• Windows User Management
• Migrating Windows Servers and Clients to latest Versions
• Windows Permission Management for Shared Files and Folders
• Group Policy Configuration
• Windows Deployment Services (WDS)
• Windows Server Update Services (WSUS)
• Sharing Files, Securities & Disk Quota Management
• Distributed File System (DFS)
• Backup Technologies
Operating System Experience
• Installation and configuration of Windows 2008 and 2012 Server
• Installation and configuration of Windows X Operating Systems
Antivirus software:
• Symantec, ESET, Kaspersky and Trend Micro
Handheld Devices:
• Android OS, iOS, Windows
Telephony System:
• Avaya IP Office
• Yeastar IP PBX
Computer Hardware:
• Computer Systems Installation & Troubleshooting.
• Configuring Network Printers
• Configuring Access Points, Routers and Firewalls
• PC Maintenance
• Security Camera (CCTV), troubleshooting and maintenance.
• Configuring Mobile Devices (Android, iOS, Windows)
Experience: 2 Year
Experience: 5 Years
Job Responsibilities
• Configuring, troubleshooting and maintaining a heterogeneous network consisting of Windows
and Apple MAC OS.
• Monitoring and Maintaining Hardware Infrastructure consisting of DELL Servers, CISCO Router
& Switches, WatchGuard Firewall, WatchGuard -cloud Access Points, Avaya IP Office and
Network-attached Storage Devices.
• Configuring and Maintaining Windows Servers 2012, 2012 R2 and SQL Server 2014
• Active Directory User Assignment and Management.
• Maintaining File Server with Permissions and Security
• Configuring and Scheduling Backup and Disaster Recovery Options.
• Installation and Maintenance of Antivirus Solution
• Setting up Internet usage polices and access permissions
• Setting up IP Phones and user assignments
• Configuring and Troubleshooting Email Clients; Microsoft Outlook 2010, Outlook 2013 and
Outlook 2016.
• Configuring Mobile Devices (iOS and Android)
Providing Remote Support for 3 Branches in Dubai through telephone and remote support
tools.
• Monitoring and Maintaining Firewalls along with VPN Connections.
• Maintaining Companies Dedicated Call Center Setup with Toll Free Number.
• Installing, Configuring and Supporting ERP Software including the Electronic Point of Sales
Systems.
• Configuring and Troubleshooting Wi-Fi Routers and Access Points
• Recommending Solutions and Upgrades required for the IT Infrastructure.
• Maintains the Companies Requirements for Landline Telephone Connections, CUG Mobile
Connections and Broadband Internet Connections by keeping in track with Service Providers
Du and Etisalat.
• Responsible for IT asset allocation and inventory management.
• Responsible for the company’s CCTV Camera Infrastructure in coordination with Maintenance
Department.
• Installing and Troubleshooting Dedicated Label Printers, Thermal Printers and Network
Printers.
• Responsible for IT Procurement activities.
• Responsible for Planning, implementing and controlling of IT Budget for IT Department.
• Responsible for maintaining and implementing company’s IT Policies in coordination with HR
Department.
Major Projects Handled
• Migration of Domain Controller from Windows Server 2008 to New Windows Server 2012 R2
• Managed and configured IT Infrastructure for new branch openings across Dubai
• Implementing centralized cloud-based Wi-Fi Access points
Job Responsibilities
• Manages Windows network (users, computers, printers, etc.)
• Install and support LANs
• Install and maintain network hardware and software.
• Configuring Laptops and Desktop Systems
• Monitor networks to ensure security and availability to specific users
• Evaluate and modify system's performance.
• Identify user needs.
• Perform network address assignment.
• Maintain network facilities in individual machines, such as drivers and settings of personal
computers as well as printers.
• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal
digital assistants, smartphones, security updates and patches.
• Provide System Admin Support as required to maintain user accounts, DNS, DHCP and
maintaining connectivity to the internet.
• Configuring and Troubleshooting Email Clients; Microsoft Outlook.
• Assist in IT Procurement Activities.
Strength’s Include
• Good presentation, spoken and written skills.
• Dealing with people is my strength
• Leadership and motivation
• Diplomacy
• Ability to achieve high customer satisfaction
courses: Cisco Certified Network Associate (CCNA)
in