Remy Lobaton

Working as part of a team and supporting the office manager. Responsible for the day-to-day tasks and administrative duties of the office including covering the reception area.

Duties:

• Mobilizing of personnel to Onshore and Offshore client projects.
• Arranging of Work Visa and medical clearance to personnel.
• Meeting and greeting clients and visitors to the office.
• Typing documents and distributing memos.
• Supervising the work of office juniors and assigning work for them.
• Handling incoming / outgoing calls, correspondence and filing. Faxing, printing, photocopying, filing and scanning.
• Monitoring inventory, office stock and ordering supplies as necessary.
• Creating and modifying documents using Microsoft Office.
• Setting up and coordinating meetings and conferences.
• Involvement in social media implementation.
• Updating, processing and filing of all documents.

Responsible for providing a friendly welcome & high-quality service over the phone to guests arriving at the hotel. Constantly portraying a highly professional image of the hotel & paying particular attention to guest satisfaction & efficiency.

Duties:
• Welcoming guests to the hotel in a polite, friendly and helpful manner.
• Dealing with late arrivals and assisting with early check-outs.
• Check out departing guests using the hotel’s accounting system.
• Taking payment from guests in the form of cash or credit cards.
• Answering telephone inquiries promptly & professionally & transferring calls on. Being a point of contact for guests should they have any queries.
• Arranging for brief tours of the hotels rooms and facilities.
• Operating switchboard and directing calls appropriately.
• Dealing with and resolving customer complaints.
• Checking function sheets.
• Managing group bookings for conferencing, the restaurant and accommodation.
• Keeping up to date on all hotel products, services, pricing & promotional offers.
• Completing the night auditing procedures with accuracy and attention to detail.
• Maximise sales revenues through up selling and marketing programmes.
• Provide information and literature about the hotel in person and via telephone.
• Ensuring all relevant paperwork has been completed in order for a smooth hand-over at the end of your shift.

Providing an efficient, courteous, and responsive travel booking service to holidaymakers. Creating tailor-made luxury holidays to suit clients and ensuring that all administrative terms and conditions of contracts are adhered.
Duties:
• Researching travel options & presenting the best deals in terms of requirements.
• Ensure all bookings & reservations are processed accurately. Responding to all phone enquiries promptly, courteously and in a friendly manner.
• Filing, photocopying and general administrative duties. Building strong relationships with clients.
• Ability to achieve branch, team sales and profitability objectives.
• Up selling relevant add-ons, like, insurance, excursions, currency etc.
• Monitoring bookings throughout the working day.
• Negotiating corporate and best rates with hotels.
• Advising on and organising visas & passports.
• Booking rail, hotel, domestic and international air travel.
• Monitoring competitor activity in order to maintain the most competitive rates.
• Ensuring travel brochures & promotional literature are displayed prominently.
• Complying with all relevant laws and travel business legislation.
• Handling high numbers of incoming calls from direct customers and travel trade.
• Offering holidays to a wide variety of long haul luxury destinations, including the Indian Ocean, Arabian Gulf, Egypt & Africa and Far East.

Responsible for providing a friendly welcome & high-quality service over the phone to guests arriving at the hotel. Constantly portraying a highly professional image of the hotel & paying particular attention to guest satisfaction & efficiency.
Duties:
• Answering telephone inquiries promptly & professionally & transferring calls on.
• Arranging for brief tours of the hotels rooms and facilities.
• Operating switchboard and directing calls appropriately.
• Dealing with and resolving customer complaints.
• Managing group bookings for conferencing, the restaurant and accommodation