Assistant Manager and Personal Secretary
Ong's Bakery and Ice Cream house
Total years of experience :4 years, 0 months
• Supervised all operations in workplace including restaurant, bakeshop and maintenance duties. Troubleshoot and resolved problems, mediated staff disputes, and handled customer’s complaints.
• Administer office-related tasks such as encoding, using range of office softwares, emails, spreadsheets, organizing and chairing meetings with staffs, acting in the stead of the owner, responding to concerns and complaints, ensuring efficient working environment even under pressure.
• Addressed customer’s questions and complaints in professional manner and demonstrated the ability to maintain composure and work efficiently in a fast-paced environment.
• Managed customer relations and provided exemplary services.