Regional Director of Operations
Magnolia Hospitality Group LLC
Total des années d'expérience :21 years, 4 Mois
• Manage the overall operation of 5 hotels through maintaining established cost and quality standards,
• Maximizing profits,
• Developing and retaining employees and exceeding guest expectations.
• Examine, analyze, and evaluate operations of assigned hotels to ensure adherence to company and franchise standards and policies.
• Strengthened company's business by leading implementation of brand standards required by Franchisers
• Implemented innovative programs to increase employee loyalty and reduce turnover
• Worked directly with Hotels' General Managers to achieve profits and higher scores of reputation on social media
• Developed and rolled out new policies
• Exceeded company objectives with profitability
• Setting all the required preparations during the construction and the pre-opening, introduced and implementing all systems for the various operating departments of the hotel
• Launched a sound and solid Marketing and Sales Plan
• Conduct daily briefings with all head of departments to make sure all company standards are met
• Recruited, selected, trained, coached and mentored staff to ensure smooth adoption of new program
• Implemented innovative programs to increase employee loyalty and reduce turnover
• Increased profits by 60% in one year through restructure of business line
• Setting all the required preparations during the construction and the pre-opening, introduced and implementing all systems for the various operating departments of the hotel. Developed and rolled out new policies
• Strengthened company's business by leading implementation of sound and solid Marketing and Sales Plan.
• Exceeded company objectives with higher sales and profit margins by surpassed the required dollar revenue as set by the owning company for the first year. Increased profits by 60% in one year through restructure of business line
• Recruited, selected, trained, coached and mentored staff to ensure smooth adoption of new program
• Implemented innovative programs to increase employee loyalty and reduce turnover
• Was hired back to reopen the hotel after closing due to political instability in the area,
• Contacted travel agencies and tour operators to insure flow of business back
• Oversee the day to day operation of the hotel to insure high quality of service standards through team work and training
• Trained, coached and mentored staff to ensure smooth adoption of new program
• Strengthened company's business by leading implementation of different marketing strategies
• Oversee the day to day operation of the hotel by implementing property standards through smooth and efficient operation that led to higher occupancies and higher RevPar
• Trained, coached and mentored staff to ensure smooth adoption of new program
• Worked directly with employees and departments to achieve stability and lower margin of expenses which resulted in higher profits
• Developed and rolled out new policies
• Setting all the required preparations during the construction and the pre-opening, introduced and implementing all systems for the various operating departments of the hotel
• Launched a sound and solid Marketing and Sales Plan
• Surpassed the required dollar revenue as set by the owning company for the first year of operation
• Gained an excellent reputation that needed for the first four-star hotels’ category in Bethlehem City
• Played a major role in finding a new market segment for such category classification, instead of depending on a single market, which were pilgrims and religious groups. The new segment has benefited Bethlehem as a whole.
• Recruited, selected, trained, coached and mentored staff to ensure smooth adoption of new program
• Implemented innovative programs to increase employee loyalty and reduce turnover