Consultant
randstad middle east
Total years of experience :5 years, 9 Months
Responsible for Business development and assisting the clients in fulfilling their hiring needs within the MENA region. Mostly focusing in aviation industry, banking, IT/telecom. Worked mostly as a generalist.
Reasons for leaing : the company closed down 8 offices in the region, all new recruits less than three month and not on company visa were asked to leave
Responsible for New Business development.
Responsible for head hunting at senior & middle management for banking professionals.
Responsible for managing accounts & relationships with existing clients
Handled recruitment assignments for IT & ITES companies like ITC Infotech, Dell International, Progeon (An Infosys & Citigroup Company), Wipro Spectramind.
Worked closely with the training and development group in designing training courses to meet the requirements of the IT & ITES industry.
Managed a team of four recruitment coordinators. Also engaged in business development by brining in new customers, headhunting and enabling the team of coordinators to complete the whole recruitment cycle.
Managed a team of 13 CSr for all call centre needs for Zurich financial services
Handled customer relationship management for Jaldi.com using Talisma. Talisma is an e- CRM tool for assessing customer feedback and analyzing it.
Was responsible for content development for www.jaldiecare.com. Jaldiecare.com was an ecrm portal of Jaldi e-commerce Pvt. Ltd. It was a part of Jaldi’s diversification attempt into providing Call centre services to its customers.
Product manager for Jaldi-in-a-box. It was software directed towards small and medium enterprises, which would help them in web enabling their businesses with minimum investment.
Responsible for co-ordination with various teams for processing the orders received over the site. This involved coordination with the product team, vendors and the distributors.
Led a team of 8 telemarketing executives for marketing Jaldi.com.
Coordinator for FMS at GE Capital Services India (GECSI)
Managing ISO 9002 & Audit Process for GECSI.
Vendor Management & Asset Management.
Outsourcing Personnel for FMS at various sites for Wipro.
Major in HR