Richard D'Souza, Senior Customer Executive

Richard D'Souza

Senior Customer Executive

Cognizant

Location
United Arab Emirates - Sharjah
Education
Bachelor's degree, Accountancy,Statistics,Cost Accounting
Experience
13 years, 9 months

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Work Experience

Total years of experience :13 years, 9 months

Senior Customer Executive at Cognizant
  • India
  • December 2010 to September 2013

* Performing a Quality Check on the Broker Price Opinion (US Mortgage) Forms completed by our agents Onshore.
* Outbound Mortgage calls to Agents in U.S.
* Verification of details with our Agents aboard.
* Ensuring the Turn Around Time is met and delivered to the Clients.

Customer Service Officer at MPHASIS
  • India
  • February 2010 to December 2010

* Outbound Mortgage calls to Agents and Carriers in U.S.
* Planning and execution of process structure which is followed by the entire process (team).
* Analysis of Call quality.
* Verification of Client details with their Agents and Carriers.
* Consolidating reports and calls.

Sales and Marketing Supervisor at Unilink General Trading L.L.C
  • United Arab Emirates - Ajman
  • March 2008 to June 2009

* In charge of Hotel, Contracting and Construction Industry.
* Procuring and supplying goods to our client.
* Attending to the customer needs regarding Quotations and making Performa Invoice.
* Preparing Sales orders, Dispatch orders and collection of payment.
* Reporting the daily activities to the management and follow-up.
* Establishing a Clientele relationship…….
* Staff allocation and seeing to the day to day administrative work of the organization.
* Keeping in touch with our suppliers and giving them a feed back about their product and prices.

Sales And Marketing at A to Z Studio And Video
  • United Arab Emirates - Ajman
  • June 1999 to February 2008

* Preparing cash book and stock book up to date.
* Keeping the daily collection, sales report, up to date accounts of the business, filing and e-mails.
* Depositing cash in bank accounts and looking into it and settling the Sundry Creditors.
* Reporting the daily activities to the management.
* Establishing a Clientele relationship…….
* Staff allocation and seeing to the day to day administrative work of the organization.
* Attending to the customer needs regarding printing, developing and sale of photos and cameras.
* Handling all the documentation and Ministry works (Labour and Immigration) of our organization.
* Updating our organization with the latest news about our products and chemicals (Studio).
* Keeping in touch with our suppliers and giving them a feed back about our chemicals (Studio).

Education

Bachelor's degree, Accountancy,Statistics,Cost Accounting
  • at St. Alyosius College
  • April 1999
High school or equivalent, Commerce
  • at Sharjah Indian School
  • April 1995

Specialties & Skills

Administration
Callcenter
Customer Service
Marketing
Sales Support
– MS Word, MS Excel, Lotus123, Fox Programming

Languages

English
Expert
Hindi
Intermediate
Arabic
Intermediate