Senior Customer Executive
Cognizant
Total des années d'expérience :13 years, 9 Mois
* Performing a Quality Check on the Broker Price Opinion (US Mortgage) Forms completed by our agents Onshore.
* Outbound Mortgage calls to Agents in U.S.
* Verification of details with our Agents aboard.
* Ensuring the Turn Around Time is met and delivered to the Clients.
* Outbound Mortgage calls to Agents and Carriers in U.S.
* Planning and execution of process structure which is followed by the entire process (team).
* Analysis of Call quality.
* Verification of Client details with their Agents and Carriers.
* Consolidating reports and calls.
* In charge of Hotel, Contracting and Construction Industry.
* Procuring and supplying goods to our client.
* Attending to the customer needs regarding Quotations and making Performa Invoice.
* Preparing Sales orders, Dispatch orders and collection of payment.
* Reporting the daily activities to the management and follow-up.
* Establishing a Clientele relationship…….
* Staff allocation and seeing to the day to day administrative work of the organization.
* Keeping in touch with our suppliers and giving them a feed back about their product and prices.
* Preparing cash book and stock book up to date.
* Keeping the daily collection, sales report, up to date accounts of the business, filing and e-mails.
* Depositing cash in bank accounts and looking into it and settling the Sundry Creditors.
* Reporting the daily activities to the management.
* Establishing a Clientele relationship…….
* Staff allocation and seeing to the day to day administrative work of the organization.
* Attending to the customer needs regarding printing, developing and sale of photos and cameras.
* Handling all the documentation and Ministry works (Labour and Immigration) of our organization.
* Updating our organization with the latest news about our products and chemicals (Studio).
* Keeping in touch with our suppliers and giving them a feed back about our chemicals (Studio).