Showroom Manager
TEKTRONIX (Sri Lanka)
Total years of experience :13 years, 3 Months
❖ Invented methods to increase quality of customer service.
❖ Identified and addressed problems and opportunities for the company.
❖ Elevated customer satisfaction by ensuring pleasant customer experiences, and the swift resolution of issues to preserve customer loyalty while complying with company policies.
❖ Contributing in making important policy, planning, and strategy decisions.
❖ Responding to inquiries with accurate pricing, inventory and delivery information.
❖ Ensuring that the health and safety regulations were followed.
❖ Established company policies, goals and objectives to maintain internal efficiency.
❖ Maintaining a clean, professional and safe working environment.
❖ Securing merchandise by implementing security systems and protective measures.
❖ Ensuring that all legal and regulatory documents were filed and monitored compliance with laws and regulations.
❖ Overseeing materials and inventory management.
❖ Ensuring the test models are set up and in working condition.
❖ Supervising the use of test models to prevent damage.
❖ Ensuring that all operations were carried on in an appropriate and cost-effective way.
❖ Arranging stock in a manner that is both visually appealing and allows ease of movement.
❖ Contributed to the design, delivery and future planning and development of the course curriculum.
❖ Instructed students in proper care and use of not only computers but also other IT related equipment.
❖ Taught pupils how to apply their computer knowledge and skills to emerging technologies.
❖ Assessed student’s strength and weakness and planned teaching instructions accordingly.
❖ Provided a meaningful educational experience that advances students toward their goals.
❖ Managed and Maintained the CIMA Exam Centre.
❖ Acted as the first point of contact for all IT & technical queries.
❖ Responsible for diagnosing & resolving hardware, software & end users’ problems.
❖ Responsible for allocating work to junior staff and induction training for new staff.
❖ Maintained an inventory of IT equipment.
❖ Purchased IT Equipment and software in line within agreed budgets.
❖ Maintained the IT Department as per the ISO 9001:2008 Quality Standards.
❖ Attended to customers and welcoming them warmly and professionally.
❖ Provided food and beverage services including breakfast, lunch and dinner.
❖ Catered for a variety of different events such as weddings, birthdays & functions.
❖ Cooperated with other kitchen and catering staff to provide a smooth service.
❖ Assisted with bar work duties when understaffed and during busy events.
❖ Ensured the set-up of all events a day in advance.
❖ Maintained the Computer Labs.
❖ Provided technical support, answering support queries via phone, email & the support ticket system.
❖ Lectured in Hardware & Networking Classes.
❖ Assisted Lecturers during Lectures.
❖ Maintained an inventory of IT equipment.
❖ Resolved network operational issues.
❖ Maintained the IT Department as per the ISO 9001:2008 Quality Standards.
❖ Network Design ❖ Database Design and Applications ❖ Network Security ❖ Database Server Management ❖ Project and Professionalism Achieved a Second-Class Lower Grade.
Successfully Completed four semesters in ICT Systems Support, and successfully launched a social networking website during the completion of the HND program as the final project, Overall Merit Grading Awarded by: Edexcel International (Edexcel Student Registration No ZD94704).
❖ Diploma in Information Technology. ❖ Diploma in Web Designing. ❖ Diploma in Programming. ❖ Diploma in Hardware Technology with Networking. Completed the Access Programme with an Overall Distinction Grade. Awarded Best Performance in Information Technology “Access Program” 2008.
High School.
