Reservation and ticketing officer
Jet airways India Pvt Ltd
Total years of experience :18 years, 10 months
Multitasking capabilities delivering an exceptional customer satisfaction, quality output, timely and efficient workflow, planning, and customer contact initiatives, Bulk mail handling with timely replies, Setting priorities and attention to detail, Coordinating with Revenue management support for the confirmation of seats, Taking care of customer complaints and suggestions,
Assisting passengers with travel queries and responsible for informing flight schedule changes and delays, Internal sales by calling up the agents and corporate and informing on the new promotions, Issuing all kinds of free/rebate tickets, Zed career tickets, tickets granted for participants of seminar, Rebooking the passengers to next available flight when there is a disruption of flight due to fog or technical reasons, Liaising with the airport and issuing deportee tickets, Offer special attention to VIPs, CIPs, UNMRs .YPs, Disabled passengers and families, Devise and recommend methods to improve standards and efficiency, To keep updated of new services, trends and maintain customer satisfaction to ensure customer retention, Excellent organizational and communication skills as well as vast knowledge of customer service handling methodologies, Coordinating with catering department for proper uplifting of meals on each flight, Dealing in advance seat, special meal requests, frequent flyers reservation, baggage claims as per Jet airways rules and procedures, Checking and informing the sales about the load factor on a monthly basis, Liaising with the agents for the group movements, Confirmation of limousine for the premier class passengers.
Maintaining standard quality level of telephone answering, replying inquires, customer handling and assigning responsibilities for optimum utilization of allocated working hours, Trimming the flights on a daily basis to reduce the DNB s and that will also help to keep a track on the inventory, Handling tour packages both inbound and outbound.
• Assisting passengers with travel queries and responsible for informing flight schedule changes and delays.
• Customer service during a period of phenomenal company growth.
• Creating the best connecting flight service available to passengers.
• Complete airport exposure, handling both domestic and international ticketing.
• Handling lost tickets and refund on lost tickets, well verse with lost tickets policies and procedures.
• Handling damaged tickets and issuance of replacement tickets for the same.
• Coordinating with revenue management support with regard to seats confirmation.
• Rebooking and endorsing passengers to other airlines in case of flight disruption.
• Processing refunds on passengers tickets in case of flight disruption.
• Handling complaint cases and service recovery cases.
• Handling DNB passengers and issuing FOC tickets for them.
• Trained in ZED tickets and staff rebated tickets (Zonal employee discount tickets).
• Issuing boarding pass for hand baggage passengers.
• Assisting VIP/CIP passengers and issuing lounge cards for privilege passengers.
Handling membership program related queries.
Taking care of the food and beverage outlet such as restaurant bar, rostering of staff on a monthly basis, training them to improve the quality of service provided in the outlet, laising with the food production department in delivering the guest orders on time.Keeping controle over the daytoday inventry of the outlet.all together managing the total running of the outlet.
Assisting the supevisor in the daily process of any food abd beverage outlets.