Riyas Basheer, IT Project Manager

Riyas Basheer

IT Project Manager

United Development Company

Location
Qatar
Education
Master's degree, Computer Science
Experience
18 years, 7 months

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Work Experience

Total years of experience :18 years, 7 months

IT Project Manager at United Development Company
  • Qatar - Doha
  • September 2021 to September 2022

Manages assigned IT projects to ensure adherence to budget, schedule, and scope of project.
▪ Develops, maintains, and revises proposals for assigned projects including project objectives, technologies, systems, information specifications, timelines, funding, and staffing.
▪ Lead and manage Security Operations Center
▪ Primarily responsible for security event monitoring, management, and response
▪ Ensure compliance to SLA, process adherence and process improvisation to achieve operational objectives.
▪ Revise and develop processes to strengthen the current Security Operations Framework, review policies and highlight the challenges in managing SLAs
Responsible for team & vendor management, overall use of resources and initiation of corrective action where required for Security Operations Center
▪ Responsible for integration of standard and non-standard logs in SIEM
▪ Creation of reports, dashboards, metrics for SOC operations and presentation to Sr. Mgmt.
▪ Analyze the costs, value and risks of information technology to advise management and suggest actions, and Optimize technology related costs and establish a culture of ‘cost optimization’ throughout the entire IT business unit
▪ Management, administration, and maintenance of security devices which consists of state-of-the-art technologies.
▪ Managing the Pearl Qatar’s IT infrastructure and network by providing stable and secured IT infrastructure for the residents and retailers in The Pearl Qatar.
▪ Managing United Development Company’s and all related subsidiaries (Real Estate, Retail, Hospitality, Fashion and Marine Business) IT infrastructure and networks.

TEAM LEADER- DATACENTER, SECURITY & NETWORKS at Gulf Drilling International
  • Qatar - Doha
  • January 2015 to August 2021

 Lead the IT Infrastructure, Network, Security and Datacenter Management Team.
 Fully accountable for Network, Security, telecommunication and datacenter Management.
 Designing, Planning and Organizing the Information Security initiatives with a vision for the future of Governance, Risks and Compliance.
 Manage network and telecommunication solutions of 16 offshore rigs and 8 onshore rigs in coordination with VSAT service providers (Ooredoo and RigNet)
 Lead information security assessment and penetration testing to determine risk and compliance issue associated with Network, IT systems and recommend remediation actions.
 Develop, implement, maintain and oversee the enforcement of Information Security policy, Standards, Procedures and best practices.
 Preparing IT related tenders and evaluate the proposal based on the corporate tender management.
 Monitor, Detect and Identify security violations, security risks and vulnerabilities to the attention of Risk Governance Committee.
 Evaluate and recommend system security architecture and infrastructure requirements for various information systems projects.
 Identify, monitor and remediate security compliance issues and facilitate internal and external audit activities.
 Develop relevant internal and external Service Level Agreements (SLA) for third party vendors; monitor the performance of the third-party vendors in line with the SLA.
 Preparing budget plans and monitoring the budget utilization of IT operations unit.
 Proven proficiencies with Converged Datacenter Architecture, Cloud Services, Virtualizations, Operating Systems, Hardware Servers, Data Storage, Enterprise Backup, and Network services and protocols.
 Fully Responsible for Planning, implementing and testing of the Disaster Recovery Plan and ensure continuity of business operation and lead the disaster recovery team in the event of a failure that demands the activation of Business Continuity Plan.
 Conduct periodic meeting with stakeholders to define and understand the new business requirements and recommend IT solutions to meet the business objectives.
 Conduct periodic security awareness training to provide formal cybersecurity awareness to the workforce about various information security threats in order to ensure the information assets of the organization are protected.
 Manage internal and external penetration testing activities of all IT systems in order to identify system vulnerabilities and remediate the recommendation within the stipulated time frame.
 Execute and implement IT Projects and ensure its timely delivery within the approved budget.
 Conduct period capacity plan review and ensure the systems and services are meeting the short-term and long-term business requirements and are in line with the strategic plan.
 Manage Data center ATS/SMB Panel, UPS, Data Centre Cooling (CCU) and Fire Suppression System (FM 200).
 Manage the annual maintenance contracts and license support renewal of the Corporate Network and Data Centre Systems and ensure the assets are protected with required service agreements.
 Conduct performance appraisals for the team members, identifying strength and weaknesses and offering necessary coaching and mentoring as required.
 Present Management Report of the IT Operations during the periodic management meetings.

Network Administrator at Gulf Drilling International
  • Qatar - Doha
  • December 2010 to December 2015

 Planning, installation, configuration, maintenance, support and optimization of all network hardware, software, and communication links. Manage LAN & WAN network operations, systems disaster recovery, database and systems backup, and network security.
 Play a key role in the management of IT department assisting the IT Project Team.
 Responsibly handle testing, evaluation & rollout of new applications for improved performance and productivity of organization’s IT infrastructure. Coordinate technical support, LAN administration and business staff.
 Identify and resolve problems in a timely manner, gathering and analyzing information skillfully and developing alternative solutions, respectively.
 Act as an escalation point to the high-end technical support for the client across a broad range of technologies.
 Implemented eFax services (RightFax) by replacing legacy analog fax system.
 Manage Monitoring, Control and Maintenance of Physical Security measures including CCTV, Biometric Access Control and Electronically a controlled access door.

SUPPORT TEAM LEADER/ SYSTEM ADMINISTRATOR at Gulf Drilling International
  • Qatar - Doha
  • March 2006 to December 2009

 Ensure that the team performs its support duties and within Service Level Agreement (SLA).
 In liaison with the Head of IT to develop and implement an annual work plan for the infrastructure support team
 Act as an escalation point for faults or complaints without circumventing or undermining team members.
 Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization’s Infrastructure.
 Assess, approve, and administer all equipment, hardware, and software upgrades.
 Manage and ensure effectiveness of servers, including e-mail, print, and backup servers, and their associated operating systems and software.
 an infrastructure support function that will administer and support: Microsoft Applications and Systems, Server Hardware, Data Storage, Systems Backup processes, Intranet.
 Oversee the administration of user accounts, permissions, and access rights in AD and Exchange Server
 Liaise with the Systems and Support Team to resolve support calls.
 Ensure that the Company hardware and systems comply with relevant legislation and Company policies. Raising any concerns to the Head of IT
 Prepare scope of work reports and other documentation for IT projects and associated efforts.
 Administering and Managing IT Help Desk System and assigning requests to IT Support and Relevant Administrators
 Day to day management of IT Support Staff (6 Members)
 Automated the manual service requests with E-Forms (Change Management Forms, Service Requests and User Access Forms Requests) with formal approval cycle.
 Handle IT Store and Consumables Stock & Managing IT Assets Tracking and Inventory.
 Monitoring the process of ICT service desk tickets to ensure timely and effective resolution of end user issues.
 Track and analyze trends in Help Desk requests and generate statistical reports to management.
 Coach and train Qatari developer’s performance and over all progress, to expand their technical knowledge and experience.

System Engineer at Integral Cybertek
  • Other
  • August 2004 to February 2006

•Managing entire company network
•Responsible for installation, configuration and administration of various services in Windows 2000/2003 environments
•configuring Microsoft Outlook 2003, taking back-ups of emails, archiving Also familiar with RPC over HTTP, connecting Microsoft Exchange Server over the internet
•Implementing and Administering Active Directory
•Creating user accounts and assigning security rights to them
•Creating and managing Security and Distribution groups
•Install Security features on the network to deny access
•Configuration of local and network printers for end-users
•Install virus protection software on PC's and regularly update it with new patches
•Configuring and Managing DHCP Server.
•Coordinating the technical activities of the organization
•Scrutinizing and short listing candidates applied for various post in IT department, together with the IT Manger
•Suggesting new investment proposal in the IT segment of the organization.

Technical Support Engineer at Chain Micro Systems
  • India
  • February 2004 to July 2004

•Providing technical support to our reseller and end users.
•Maintaining Mail Server and Internal networks.
•Responsible for taking backup of Company’s Data.
•Providing entire product support to Customers and to our Sales Team.
•Device driver installation, Device configuration and troubleshooting on operating systems like 2000 Server/2000 Professional /98/Me
•Networked with TCP/IP using DHCP, DNS, WINS and Active Directory
•Assembling PC’s and Servers
•Promoting products and setting exhibition stalls of the company

Education

Master's degree, Computer Science
  • at MG University
  • June 2004
Bachelor's degree, Computer Science
  • at University of Kerala
  • May 2002

Specialties & Skills

Information Security Management
Business Continuity
Routing and Switching
IT Infrastructure Management
Network Administration
Network Administration
Information security and Risk Management
IT Project Management (PMP)
POLICY ANALYSIS
IT Infrastructure Design, Implementation
IT Asset Management and Control
Security Incident and Event Monitoring (SIEM)
Business Continuity and Disaster Recovery
Policies, Procedures, and Standards Development
INFORMATION SECURITY
BUDGETING
Routing and Switching
Firewall, IPS and Web Securities
LEADERSHIP
IP-Telephony and unified Communication
IT Operations and Business Planning

Languages

English
Expert
Malayalam
Expert
Arabic
Beginner

Training and Certifications

Project Management Professional (PMP) (Certificate)
Date Attended:
August 2020
MCP - Microsoft Certified Professional (Certificate)
CCNA- Cisco certified network Associate (Certificate)
CEH- Certified Ethical Hacker V8 (Certificate)
MCSE - Microsoft Certified Systems Engineer (Certificate)
MCTS - Microsoft Certified Technology Specialist (Certificate)
ITILV3 - (IT Infrastructure Library) (Certificate)
MCSA - Microsoft Certified Systems Administrator (Certificate)
CCNP- Cisco certified network professional (Certificate)