Total Years of Experience: 18 Years, 7 Months
April 2011
To Present
Team Leader
at Flight Quotes ( Pvt ) Ltd
Location :
Sri Lanka
· Employed as a Team Leader. Responsibilities are as follows:
· Motivating and inspiring the team to surpass their potential.
· Looking constantly for development as well as continuous improvement for the entire team.
· Monitoring, organizing, and coaching team on a day-to-day basis.
· Ensuring that the employees follow their schedules properly as designed.
· Striving for new ways continually, to increase the opportunities of sales.
· Handling escalated calls, complaints, questions, and queries as necessary.
· Facilitating cross-functional communication within employees for improved working condition.
· Documenting general reports on each team member’s performance and targets as well as ensuring that
they exceed the targets.
· Motivating and inspiring the team to surpass their potential.
· Looking constantly for development as well as continuous improvement for the entire team.
· Monitoring, organizing, and coaching team on a day-to-day basis.
· Ensuring that the employees follow their schedules properly as designed.
· Striving for new ways continually, to increase the opportunities of sales.
· Handling escalated calls, complaints, questions, and queries as necessary.
· Facilitating cross-functional communication within employees for improved working condition.
· Documenting general reports on each team member’s performance and targets as well as ensuring that
they exceed the targets.
December 2009
To November 2010
Travel Coordinator
at Kellogg Brown & Root (KBR)
Location :
United Arab Emirates - Dubai
· Employed as a Travel Coordinator. Corresponding to emails with my point of contact on behalf of the employee & also with the Travel agencies.
· Coordinating with the vendors for the best fares and accurate travel details for the travel requested by our employees.
· Providing the best of service to our employees satisfying them with their travel requests and helping employees to find their particular itineraries requested to fly for their rest & recreation.
· Advising and providing guidelines to employee’s inquiries for the travel Policies.
· Upon receiving the travel request form from my point of contact, screen them for any errors or if not applicable for travel due to missing information.
· Enter the request in the database, updating the database for any activity done on the booking.
· Re - booking / canceling employees travel upon receiving the request due to uncertainties.
· Keeping a track of employees due to travel on the expected date of departure & follow ups with the point of contacts if the employee does not travel.
· Performing hotel duties (delivering e-tickets / paper tickets to our employees going on R&R.
· Generating reports from the database for the request entered to keep a check for accuracy before sending it to the Vendors.
· Analyzing the cost involved in situations where the company is liable to bare any unusual circumstances beyond the employees control.
· Coordinating with the vendors for the best fares and accurate travel details for the travel requested by our employees.
· Providing the best of service to our employees satisfying them with their travel requests and helping employees to find their particular itineraries requested to fly for their rest & recreation.
· Advising and providing guidelines to employee’s inquiries for the travel Policies.
· Upon receiving the travel request form from my point of contact, screen them for any errors or if not applicable for travel due to missing information.
· Enter the request in the database, updating the database for any activity done on the booking.
· Re - booking / canceling employees travel upon receiving the request due to uncertainties.
· Keeping a track of employees due to travel on the expected date of departure & follow ups with the point of contacts if the employee does not travel.
· Performing hotel duties (delivering e-tickets / paper tickets to our employees going on R&R.
· Generating reports from the database for the request entered to keep a check for accuracy before sending it to the Vendors.
· Analyzing the cost involved in situations where the company is liable to bare any unusual circumstances beyond the employees control.
November 2007
To September 2009
Travel Consultant
at Kanoo Travel
Location :
United Arab Emirates - Dubai
· Currently employed as a Travel Consultant. Perform various fields in airlines industries.
· Individual handling of corporate clients and currently working with the biggest corporate in Dubai.
· I tailor made itinerary to suit various inbound and outbound for budget travelers.
· Individual handling of corporate clients and currently working with the biggest corporate in Dubai.
· I tailor made itinerary to suit various inbound and outbound for budget travelers.
August 2004
To May 2007
Ticketing and Reservation Officer
at Trans Orient Establishment
Location :
Qatar - Doha
· Employed as a Ticketing and Reservation Officer performs various fields in airlines industries.
· Individual handling of corporate clients.
· My job was also responsible for holidays and Tours that included ground arrangements, accommodation needs in liaisons with hoteliers.
· I tailor made itinerary to suit various inbound and outbound for budget travelers.
· Individual handling of corporate clients.
· My job was also responsible for holidays and Tours that included ground arrangements, accommodation needs in liaisons with hoteliers.
· I tailor made itinerary to suit various inbound and outbound for budget travelers.
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