Warehouse officer/Customer care
DEWA (Dubai Electricity & Water Authority)
Total des années d'expérience :5 years, 9 Mois
•Creating the productivity report for all store staff of Daily control sheet (Cannizaro) on E-form on daily basis.
•Receiving Material Deliveries on daily basis and inspecting them according to the Delivery note and
Purchase order copy.
•Providing the supplier with copy of Signed and stamped Delivery note copy.
•Preparing GR (Goods receipt) for contract, Petty cash and local purchase items in SAP system after verifying
the PO (Purchase order) that is received from suppliers.
•Checking the approved and rejected GRs by Engineers in SAP System.
•Giving Store helper the Approved GRs to keep the items in stock location.
•Updating new item Material location in SAP System after the materials have been kept in new location after inspection been done by engineers.
•Issuing materials to engineers by checking approved MRs(Material request) and MRRs(Material return)
In SAP system or on Urgent loan basis
•Assisting Store officers to verify MR Approvals and prepare GR and GI documents in SAP
•Contacting the Local purchase dept (LPD) with regards to items locally purchased on Petty cash or materials related to Local purchase order (LPO)
•Activation of items for material inspection in SAP System and Updating of Bin cards with new item codes
•Preparation of various store related documents in MS Word & MS Excel or presentations on MS PowerPoint
•Taking photographs of damaged or unusable materials inside the stores and forward them to concerned department for repairing or rectify the problems and give out the solution.
CSR & Email Support Executive for HP- Hewlett Packard
•Handling all technical inbound and outbound calls related to customer query on Hardware and Software products.
•Handling all technical incoming and outgoing emails for HP Commercial and value (VIP) customers.
•Creating complains/cases related to any technical fault in Hardware products such as Proliant servers, EVAs,
Storage devices, XPs, Pro curve switches, Laptops, and all other printers and scanners / Software products
such as HPUX, Oracle and Windows.
•Assigning remote diagnose team to work on cases.
•Assigning Hp & Partner Engineers to the customers through onsite and remote support.
•Responsible for ordering parts from GCC and Europe through DHL services during office hours
and out of office hours & leasing with DHL until shipments are delivered to customer site.
•Ensuring that HP and Partner onsite Engineers are pro actively followed until the job is completed
•Handling customer escalations on technical and support service.
•Providing updates to customer on ETA of part, Reason of delay and Involving SDO / ASM / MOD / DM when
needed.
•Taking complete ownership of calls, cases from the customer via email or phone. The feedbacks
Of escalated & resolved cases at the end
•Handling outbound customer calls/emails and solving their queries by maintaining the standards of the organization
•Handling all complains with regards to news paper delivery person & Late newspaper deliveries.
•Calling the old customers to inform them about the renewal of their subscription.
•Informing the customer about the ongoing promotions and offers which is being provided by gulf news.
•Working on SAP for renewal process of customers subscription
•Maintaining the Excel sheet of new, On hold and existing subscribers
•Accomplishing the daily, weekly and monthly target of bringing new or renewing the existing subscription.
•To complete a successful project for LG Electronics (LG 45 Days promotion)
•Selling products such as LCDs, Plasma’s, Home theater systems and DVD players.
•Ensuring all the banners and price tags are maintained in a decent and attractive manner.
•To confirm with customer for any missing information that has not been provided in the credit cards forms
•To enter customer related data in MS Excel
•Upload the customer’s 1st copy of data on server and 2nd copy to concern dept for further verification.
•Guiding the mall visitors/Guests to shops as per their request
•Looking after any lost and found items till the owner comes to claims or forward it to lost and found dept if no person comes to claim until a certain period of time.
•Providing the visitors/Guests with correct information of any ongoing promotion or offers during festival season.
•To Ensure If a promotion is taking place in the mall, it gets completed without any difficulties.