Rizwan Alam, Assistant Manager

Rizwan Alam

Assistant Manager

United Bank Limited (UBL)

Location
Pakistan - Karachi
Education
Master's degree, Commerce
Experience
19 years, 5 months

Share My Profile

Block User


Work Experience

Total years of experience :19 years, 5 months

Assistant Manager at United Bank Limited (UBL)
  • Pakistan - Karachi
  • My current job since July 2011

Handling delinquent customers and persuading them for payment of auto loans.

Assistant Manager Branches & New Account Applications Unit at United Bank Limited (UBL)
  • Pakistan - Karachi
  • February 2011 to July 2011

Managing vigilance of all Consumer Products & New Account Applications at Centralized Processing Unit and branches end.
Managing new merchant induction and branchless banking merchant to detect and curtail any suspicious element.

Assistant Manager Fraud Operations & MIS at United Bank Limited (UBL)
  • Pakistan - Karachi
  • August 2008 to February 2011

o Manage timely logging of fraud cases of consumer products in dispute database and timely resolution (country wide).
o Manage timely booking of losses within defined TAT by organization as well as State Bank of Pakistan.
o Reconciliation of Fraud Expense and recovery accounts on country level - All consumer products.
o Investigate customer’s dispute of Credit & Debit Card, Personal Loan, Auto Loan, Mortgage and Running Finance and resolve them accordingly.
o Maintaining Merchant Acquiring Database along with merchant payments.
o Investigate suspected merchants highlighted by VISA / MASTER Card International

Vigilance Officer at Standard Chartered Bank (SCB)
  • Pakistan - Karachi
  • August 2007 to August 2008

Scrutiny of secured and unsecured loans before sanctioning to customers.

Fraud Detection Officer at Standard Chartered Bank (SCB)
  • Pakistan - Karachi
  • February 2007 to August 2007

responsibilities were to review card accounts activities through query reports and RISK NET (Online system) in order to capture any fraudulent activity and to minimize fraud exposure

Officer Fraud Operations & Maintenance at Standard Chartered Bank (SCB)
  • Pakistan - Karachi
  • January 2006 to January 2007

o Timely logging of fraud case in fraud database.
o Correspond with respective related units for closure of the cases.
o Monthly TC40 and SAFE reporting to associations.
o Monthly submission of Losses figures to Operational Risk

Online Authorization Officer at CITIBANK N.A
  • Pakistan - Karachi
  • November 2004 to January 2006

o Working as Officer in the Authorization Center for incoming calls, from the Banks Card Merchant Establishment.
o Giving on-line approval to both VISA & MASTER card holders as well as to other national and international banks.
o Handling Visa International Calls.
o Maintaining the MIS’s of the Authorization center.
o Working with the cards Transaction Processing Unit in placement and removal different block codes of Citibank VISA & MASTER credit cards.
o Maintaining MIS of Department enable management to set parameters to control acquisition business

Assistant at CITIBANK N.A
  • Pakistan - Karachi
  • October 2004 to October 2004

Handling MIS of Credit Cards, Personal Loan, Auto Finance, updating of books, sending cheques for clearance of customers.

Education

Master's degree, Commerce
  • at University Of Sind Jamshoro
  • April 2007

Specialties & Skills