Manager
Jearriz Marketing: Sophie Paris Philippines. – Paso de Blas Branch
Total years of experience :17 years, 10 Months
• Prepare duty roster ensuring most efficient use of manpower resources.
• Assist in the key inventory and control procedures.
• Ensure efficient communication between all departments.
• Handle guest complaints, inquiries, comments and initiate appropriate action and follow up. Coach, counsel, discipline and develop all subordinate employees.
• Assist in the selection, training and evaluation of subordinate employees.
• To project an image of friendliness, professionalism and willingness to provide personalized services to guests.
• To review all materials concerning daily events, i.e. repeat customer, VIPs and function sheets, events.
• To be well versed in all the business centre functions and equipments.
• To assist all the administrative day to day tasks.
• To report, log and follow up on all the Business Centre Equipments maintenance and operational problems.
• To handle and record all guests complaints, requests and preferences and report them to Main Office.
• To meet sales target given every month and maintain sponsorships.
• To handle all members’ requests, related to parcels, faxes, postal mails, etc.
• To be fully conversant in computer system.
• To assist guests in all administrative tasks while on meeting.
• To handle all the business centre billing and expenses.
• To Stock and order all necessary Business centre/ items on a weekly basis.
• To make sure the business centre is maintained clean at all time.
• Work with clients to understand their short- and long-term goals, overall lifestyle and level of risk tolerance, in order to provide tailored advice and develop effective financial plans to meet their financial objectives.
• Deliver personalized investment solutions to help clients work toward their long-term financial goals
• Develop and deepen client relationships
• Sell properties to clients such as condo units, house and lot and lot. Engage also with lease/rent of a certain project.
• Convince prospective clients and close sales.
• Arrange advertisements to promote the property and market vacancies to attract clients.
• Sending out details of new properties on the market to people database
• Scout and identify investors with property consultancy needs
• Perform telemarketing - Contact clients through calls and email to offer them consultancy services.
• Collected outstanding accounts receivable from the existing client base and all other aspects of collections.
• Reviewed open accounts for collection efforts.
• Made inbound and outbound collection calls in a professional manner while keeping and improving customer relations.
• Resolved client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
• Collected customer payments in accordance with payment due dates.
• Identified issues attributing to account delinquency and discuss them with management.
• Reviewed and monitored assigned accounts and all applicable collection reports.
• Provided timely follow-up on payment arrangements.
• Offered and provided payment arrangement to those who are struggling to pay.
• Provided buyers with a house or a property and deal with residential and commercial estates.
• Able to make sure that all the requirements meet exactly and offer a greater range of services for the clients.
• Able to sell, market and closed deals.
• Helped the clients in legal works like preparation of ownership of deeds and arrangements of loans.
• Schedule of appointments with clients to show them the properties that meet their requirements.
• Arranged the mortgage service and arrange for renovations and other services that the buyer may require.
• Evaluated and examined the contract papers to ensure the verification and accuracy.
* Provide administrative support to the Director of Catering.
* Ensure efficient communication between all departments.
* Handle all Catering inquiries and ensure timely follow up on the same business day.
* Take small bookings repeat or new, as required. Any larger more detailed requests for bookings, proposals or negotiations are to be passed on to the Director of Catering.
* Prepare and send out all correspondence concerning: Function Contracts and Terms & Conditions within 48 hours of confirmation.
* Maintaining an accurate filing system for the Catering department.
* Maintain an accurate tracking of signed Function Contracts, Terms & Conditions, Rooming Lists, Deposits, etc.
* Distribution of all Function Contracts for the following week’s functions to the following parties: Director of Catering, Catering Manager, Porters, Kitchen, Front Desk/Night Audit. Distribution of these is of the highest priority.
* Completion of change of status or revised contracts to the above mentioned parties in a timely fashion.
* Assist in gathering guaranteed attendance numbers.
* Keep an accurate and detailed function book.
* Assists in the preparation of Sales Promotions & Mailings.
* Attends all Catering & Sales Promotions meetings as requested.
* Attend all required training sessions.
* Assist servicing banquets if required.
* Handle client/guest complaints and problems.
* Competitive analysis every six months by calling competition by gathering data such as Banquet Kits, Room Rental Rates, etc.
* Ensure proper business attire.
* Telemarketing to previous clients to inquire about possible future bookings.
* Ensure that hotel policies and procedures are followed.
* All other duties as required by the Director of Catering.
• Responsible for promoting and selling Total Development Program for children ages 0-12 year’s old and discerning adults.
• Responsible for directing company’s sales program, assign sales territories, set goals and establish training programs for their sales consultant.
• Advised sales consultant on ways to improve their sales performance, achieve goals and obtain expected quotas.
• Established plans and strategies to close more deals.
• Prepared business proposals and conducted schools and offices exhibits.
• Able to hit the sales quota in two months.
• Responsible for the development and performance of all sales activities in Davao City.
• Responsible for selling and promoting Enterprise Resource Planning Business Solutions Software and close deals.
• Established plans and strategies to expand the customer base in the marketing area and contributed to the development of training and educational programs for clients.
• Prepared action plans for effective search of sales leads and prospects.
• Initiated and coordinated development of action plans to penetrate new markets.
• Provided timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while maintain maximum profit margin.
• Adhered to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Directed the actual distribution or movement of a product or service to the customer.
• Analyzed sales statistics gathered to determine sales potential and inventory requirements and monitor the preferences of customers.
• Resolved customer complaints regarding sales and service.
• Monitor customer preferences to determine focus of sales efforts. Determined price schedules and discount rates.
• Reviewed operational records and reports to project sales and determine profitability.
• Conferred or consulted with department heads to plan advertising services and to secure information on equipment and customer specifications.
• Represented company at trade association meetings to promote ERP product solutions (SAP, SAGE Solutions, EPICOR, Manhattan’s Associate and Microsoft. Responsible for maintaining day to day financial, accounting, administrative and personnel services in order to meet legislative requirements and support territorial operations.
• Administered client’s files and records in order to ensure accurate payment of their accounts.
• Performed other related duties as required.
• Responsible for all marketing activities and gathering of sales leads.
• Performed telemarketing activities to gather more prospect clients.
• Monitoring and Coordination of work schedule (support, training, installation, meeting cancellations and re-appointments).
• Responsible for maintaining outstanding customer service as per Company standards, generating sales, merchandising, and safeguarding company assets.
• Maintained an awareness of all promotions and advertisements.
• Communicated customer requests to management.
• Ensured that each customer receives outstanding service by providing a friendly environment, this includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
• Responsible for selling ERP Business Solution Software, product presentation and close deals.
• Responsible for meeting prospect clients (Owners, General Managers, Finance Managers, and IT Managers) to know their company business requirements.
• Responsible of ensuring food was prepared and ready for guests and identified the food and moves it into bowls, onto plates and other serving dishes. The food was brought to the customer serving area, placed in the proper area of service, and presented in an appealing manner.
• Responsible of greeting customers, answer questions and assist in plating food if necessary, ensures proper serving utensils are available and sanitary at all times. Resolved customer issues, processes cash transactions and present a receipt to the customer.
• Responsible of ensuring all food was presentable, available during service hours, assists in removing food from service areas, cleans and sanitizes all service areas, and prepares serving areas for the next serving time by stocking needed supplies.
• Responsible for preparation of savory and sweet crepes and producing it based on standard procedures and proper hygiene.
• Responsible for the preparation of any types of coffee, tea, and chocolate drinks, using coffee urns, drip or vacuum coffee makers, teapots, drinks mixers, and other kitchen equipment.
• Performed various duties to assist in filling customers' orders, such as cooking hot cakes and waffles, boiling eggs, and making toast.
• Cleaned and polished utensils and equipment used in food and beverage preparation. Prepared and issued iced beverages, such as coffee, tea, and fountain or bottled drinks.
• Responsible for the preparation of savory and sweet crepes based on the quality standards, procedures and hygiene.
• Assumed responsibility in handling guest’s needs like hotel reservations, telephone and online queries, walk-in guests and requests.
• Handling guests accounts.
• Assumed responsibility in getting airport grabs, guest’s assistance, monitoring the arrival and departure of hotel guests and assisting airline booking in the particular airline.
• Making daily grab reports, departure and arrival of guest report, monitoring daily the arrival and departure timings with the specific airline company both local and international flights.
• Informed visiting guests about availability of rooms.
• Allot rooms and check the identity of the person through valid identity proofs.
• Maintain records of guests and visitors coming in and going out of the hotel.
• Offer guests something to drink as per the availability of the resources.
I finished my bachelor's degree within 5 years because I took two major courses in the same time. I am honored because only two of us passed this program. I may not able to finish this degree without my two academic scholarships named National Police Commission Scholarship and City Government of Cotabato and belong to top 10.
