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Rouba Halawi, Senior Operations Executive

Rouba Halawi

Senior Operations Executive

KURBAN TRAVEL

Location
Lebanon - Beirut
Education
Master's degree, Travel and Tourism Management
Experience
12 years, 6 Months

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Work Experience

Total years of experience :12 years, 6 Months

Senior Operations Executive at KURBAN TRAVEL
  • Lebanon - Beirut
  • My current job since June 2014

• Research different travel destination options
• Compare prices of different hotels and airlines offers
• Manage travel requirements for groups
• Quote for corporate accounts
• Receive files confirmations
• Follow up and finalize confirmed files
• Book hotels and tickets, and issue travel insurances
• Check visa documents
• Arrange meeting rooms, conference registration, and programs for the whole stay
• Monitor operations on-sight
• Follow payments and invoicing.
• Deal with occurring travel problems, complaints or refunds

Supervisor at THE EXPERTS
  • Lebanon - Beirut
  • May 2012 to June 2014

•Coordinate with vendors and clients and recommend appropriate wedding themes
• Schedule meetings with vendors to provide offers with competitive rates and creative ideas
• Analyze clients requirements and arrange decorations accordingly
• Arrange transport for various supplies and equipments for wedding venues
• Arrange for catering services
• Collect payments on time
• Supervise on site operations and ensure appropriate achievement of all event production

Head Hostess at KRISTIES
  • Lebanon - Beirut
  • October 2013 to January 2014

•Greet guests genuinely and escort them
• Respond to guests seating request
• Check seating map
• Resolve seating conflicts

Salesperson at SPORT ET LOISIR
  • Lebanon
  • October 2011 to July 2012

Assist costumers
• Package clothes
• Mark price tags
• Restock empty shelves
• Update visual displays

Education

Master's degree, Travel and Tourism Management
  • at Lebanese University
  • January 2018

Masters Degree in Sustainable Tourism Development

Bachelor's degree, Travel and Tourism Management
  • at Lebanese University
  • January 2013

Bachelor in Travel and Tourism Management

Specialties & Skills

Customer Satisfaction
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Customer Service
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Leadership Capabilities
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Team Management
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Teamwork
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Costumer oriented mindset
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Critical thinking and problem solving
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Assertiveness
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Self-Confidence
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Decision making
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Working under pressure
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Team player
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Positive attitude
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Languages

Arabic
Expert
English
Expert

Training and Certifications

IATA (Certificate)
Date Attended:
January 2013

Hobbies

  • Traveling, Photographing, Dancing, Sports, Music & Public Relations, Social activities.
    Photography Certificate from Mira training center Passionate traveller who visited more than 16 cities worldwide Lebanese championship in Kick boxing , Semi and Light contact. Al Jabal Area championship in Kick boxing Semi Contact .