Area Sales Manager
Regus
Total years of experience :17 years, 11 months
Tasks to be discussed.
• Sell (Increase sales throughout the year).
• Stabilize (Motivate and lead a team, Service - take care of our clients, Maximize & Make profit).
• Maintain the floor (Spectacular looking, 5 star level).
• Increase service revenue.
• Hire and Train the team enabling them to achieve 80% pass in the team annual assessment.
• Encompasses all aspects of management.
• Marketing and Advertising.
• Maintain a good Profit & Loss Statement sheet (P&L).
• Follow up clients problems, and maintain a high level of client satisfaction.
• Keep connection with legal and governmental contacts
• Search for and establish connection with new suppliers.
• Analyze suppliers’ products and acquire technical approval on products.
• Price and payment terms negotiation with new and existing suppliers.
• Prepare and maintain database for suppliers’ terms.
• Search for new products that could be complementary to the company’s existing portfolio.
• Follow up existing orders with suppliers (delivery time improvement).
• Support existing clients, follow up orders and quotations.
• Respond to and follow up sales inquiries and managing projects.
• Monitor and report on market and competitor activities.
• Manage offers and orders processing on SharePoint system, and approving invoices.
• Being a true consultant, offering solutions to client’s problems and needs.
• Updating the database CRM on a daily basis and in a clear and efficient way.
• Meeting sales quotas predefined and agreed upon with SM and closing deals on a monthly basis; and achieving monthly, quarterly and yearly targets.
• Maintaining all Cedarcom clients database completed, updated and accurate (CRM, file…) on a daily basis.
• Assist clients in resolving their problems and provide assistance and attention (technical, prices, services...)
• Coordinate between clients and TDS in problem resolution, installation, upgrade, downgrade, etc.
• Administering the leads and logging them on CRM properly.
• Regular meetings with all your clients assuring Cedarcom’s continuous support to each client.
• Maintain client satisfaction by regularly calling upon them and assuring client satisfaction by resolving issues if available.
• Daily check on client payment balances
• Daily review of client PRTG graph for pro-active control of customer BW requirement and identifying upgrade or virus trends.
• Regularly upgrading clients on a need basis.
• Maintaining account balance of all clients within 15 day’s value of total account receivable vs. monthly invoice.
• Negotiate and stress punctual payments of clients. Escalate the issues of non-paying clients to SM.
• Presenting a daily report on a need basis of problems to SM for resolution.
• Training new Communication Consultant (CC) on all company products, prices, policies, rules and regulations following the Training Guidelines Rules & Regulations.
• Getting feedback about Cedarcom from the market and especially from his/her customers and reporting it to SM, AGM and CEO.
I have completed all the needed courses to get the Masters in Business Administration Degree oriented in General Management.
• Grade Point Average (GPA) = 2.68 / 4.00 scale • An Engineering expo for thirty senior projects was held at AUST on June 22, 2005. A committee of 20 jurors was responsible to grade every project. I took the first prize for best project. (The jurors were doctors invited by AUST from all around the country)
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