Front Office Engineer / Team Lead
Huawei Tech Investment
Total years of experience :14 years, 2 months
Huawei - Mobily FTTx Project
February 2013 - To Date
Front Office Engineer/ Team Lead - FTTx Unified NOC
Responsibilities
Handles monthly roster of 4 staff with 16 hour shift coverage per day.
Provides Level 2/ Level 3 Support for FTTh (eLife) customers. ie. Internet Service and IPTV Service
Coordinates with other teams ie BNG/IGW/DNS/Core/DPI in terms of network issue.
Provides support to Field Engineers/Technicians ie. New activations and maintenance work.
Escalates issues to other teams.
Handles MDT/Outage Notifications
Handles Service Requests (SRs) and User Acceptance Testing (UATs) through Siebel-CRM
Produces Troubleshooting Guides and Processes to be followed by UNOC Staff
Utilizes following tools/software
Huawei U2000 Unified Network Management System
Oracle Siebel CRM Application
IBM BMS (Billing Management System)
iDashboard (In-house web application) WOs / UATs / SRs Handling/Monitoring
Axiros CPE Management System (ACS)
BMC Remedy Ticketing System
WFM (In-house) System for Service Activation Orders (Field Dispatching)
Huawei Tech. Investment
March 2011 - January 2013
IM Manager/Project Control Manager-Mobily Key Accounts(SNFN/Mobile/FTTB/WiMax/LIG)
Responsibilities
Overview
Integrated Management Department acts as a focal point between Internal Departments, Project Director/Managers, Subcontractors and Suppliers to provide professional services but not limited to the following.
Manages all requirements for Mobily Managed Service Accounts in terms of NOC Resources, Equipment among others through subcontractors and suppliers.
Manages Monthly MNS Project Invoices and making sure they are submitted to customer on time.
Reports Monthly Project Revenue Calculation/Acknowledgment to Regional Office.
Manages Project Budget Planning and other Project Cost Analysis.
Human Resources Management
Subcontractor Management
Procurement Management
PR/PO Management for 100+ NOC Engineers and 1500+ Sites for Field Maintenance every month.
Practices ISO 9001 Quality Management System
Manages Subcontractor Monthly Meeting and discuss issues & actions among Field Maintenance Managers in terms of the Project Field Operations.
Participates in PMO level meetings/presentations for Project Budget Approvals and Project Closures.
Manages all issues which occurs within the Project and resolves them in a timely manner.
June 2010 - March 2011
Integrated Management Specialist - Mobily MNS Project
Responsibilities
Subcontractor Management.
Procurement Management.
HR & Finance (Budget Analysis)
PR/PO management for NOC/FM Engineers.
Nov. 2006 - to date Environment Controller/Team Leader-SPAN2 Project (Phase 5), Manages Test Environment. Applies patches on Test Environments. Gathers and tracks Release Notes
Dec 2005 - Oct. 2006 Test Administrator
SPAN2 Project (Phase 5), Setup and maintains Test Machines (KaSys Simulator).
Sept. 2005 - Nov. 2005 Admin Support
SAMA SPAN2 Project, Provides daily report of ORs Status to Project Manager. Maintains PVCS Software/Database. Updates A2K and IST reports daily.
June 2005 - July 2005 Support
MOI Card Printing Project, Supervised the partitioning and cabling of Logica office at the National Information Centre (NIC) premises. Installation Support of switch/router, raid server, printers and pcs.
August 2004 - May 2005 Test Administrator
SAMA SPAN2 Project (Phase 2), Prepares script tracking sheet for each testing activity in consultation with test manager. Prepares all required templates for script status reporting. Updates the script tracking sheet with execution & verification results. Implements a procedure to archive and backup different versions of the script tracking sheet. Files all scripts documentation copies as per the agreed filing procedure with test manager. Maintains and updates OR database in PVCS Tracking Software. Manages communication with the vendors on ORs. Prepares required reports for OR review meeting and status updates. Prepares and generates statistical reports on OR as required by Test / Project Management. Coordinates with Project team for updates and data required for various status reports.
Nov. 2003 - June 2004 Tester
STC 902 Project, Performs tests as per script agreed by STC / Logica, using test environment (IVR). Maintains ORs tracking sheet and extract reports from database.
June 2002 - August 2003 System Administrator/IT Support Bank Tech
SAMA SPAN2 Project, Performs installation, configuration, patches, maintenance to office equip. ie. Servers, Router/Switches, PCs, printers etc.
Nov. 01 to Feb 09 System Administrator Wintel Servers
Responsibilities
* Set-up, configuration, and hardware operation on each device.
Set-up/maintains DHCP/DNS/Active Directory roles.
* Conducts regular backups (Daily/Weekly/Monthly), content indexing and communications with the Master Server.
* Assigns access or posts files as requested for Staff.
* Creates and maintains directory structures for file storage.
Reviews Daily Audit Logs
* Checks application log for warning and error messages for service startup errors, application or database errors and unauthorized application installs.
* Checks security log for warning and error messages for invalid logons, unauthorized user creating, opening or deleting files.
* Checks system log for warning and errors messages for hardware and network failures.
* Checks web/database/application logs for warning and error messages.
* Checks directory services log on domain controllers.
* Performs update/patch of Anti-Virus signature files.
* Runs diagnostic tools to detect any system problems.
* Checks system for wireless devices and access.
* Checks system services for any unnecessary services running.
Tracks/Monitors system performance and activity
* Checks for memory usage.
* Checks for CPU usage.
Checks free hard-drive space
* Checks all drives for adequate free space.
* Takes appropriate action as specified by site's Standard Operating Procedures.
Physically checks of system
* Visually checks the equipment for amber lights, alarms, etc.
* Takes appropriate action as specified by site's Standard Operating Procedures.
Perform Hardware/Software Inventory
* Reviews hardware and compare to inventory list.
* Reviews software and compare to inventory list.
As/When Required
* Test Patches and Hotfixes
* Install Patches and Hotfixes
* Schedule Downtime for Reboots
* Apply OS upgrades and service packs
* Create/maintain user and groups accounts
* Set user and group security
Oct. 09 To April 2010 Infrastructure Lead Mobily Mobily OSS DN Project
Responsibilities
* Designs high/low level design of OSS infrastructure in association with the Solutions Architect.
* Manages in obtaining RFQ from vendors with the hardware requirement for the OSS Solution. Negotiates with the vendors when the RFQ is not within the budget.
* Recommends site readiness, it’s requirements prior to delivery of hardware i.e space, power supply requirement, cabling, communication, and identifying suitable site (datacenter) for the hardware to name a few.
* Participates in team meetings with various departments to identify requirements and dependencies prior to implementation of OSS Solution.
* Performs site surveys to make sure all requirements are met.
* Provides weekly status report to the Project Manager of tasks that have been done and to be done the following week.
Mar. 2009 - Apr. 2009 Migration Team Lead NSN Nokia Siemens Networks Migration Project
Responsibilities
* Performs migration of workstations for ex-Siemens and ex-Nokia Staff to their new Network using various tools for pre and post migration.
* Resolves technical issues instantaneously that blocks migration process.
* Coordinates with local IT Support Dept. on a daily basis.
* Coordinates with other team members which are in other NSN branch office, concerning migration status on a daily basis.
* Supports other team members on issues that take place during migration.
* Sends Daily Migration Status Report to local IT Manager and PM for Migration in Dubai Office.