customer service agent
Alshaya Group Co.
Total years of experience :14 years, 11 Months
1.Determines requirements by working with customers.
2.Answers inquiries by clarifying desired information; researching, locating, and providing information.
3.Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
3.Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
4.Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
5. Maintains call center database by entering information.
6. Keeps equipment operational by following established procedures; reporting malfunctions.
7.Updates job knowledge by participating in educational opportunities.
8. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
A Barista is responsible in ensuring that store standards are met by providing customers with prompt service, quality beverages and products within a friendly, welcoming and clean store environment.
- Customer focused
- Lively and energetic personality required
- high volume, high energy
- High standard of personal presentation & hygiene
1.Manage transactions with customers using cash registers
2.Scan goods and ensure pricing is accurate
Collect payments whether in cash or credit
3.Issue receipts, refunds, change or tickets
Redeem stamps and coupons
4.Cross-sell products and introduce new ones
Resolve customer complaints, guide them and provide relevant information
5.Greet customers when entering or leaving the store
6.Maintain clean and tidy checkout areas
Track transactions on balance sheets and report any discrepancies
7.Bag, box or gift-wrap packages
8.Handle merchandise returns and exchanges
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