Project Manager (HR)
DHL Express
Total years of experience :21 years, 6 Months
This is temporary contract to manage key high level projects reporting into the UAE HR Manager. Have managed the following projects:
- Great Place to Work submission: Great Places to Work is a renowned research organization that delivers rankings, which identify the world’s best work places. Managed the entire submission from collation of data and liasoning with managers to produce a 600 page docket highlighting best practices of DHL. DHL won the 1st place for 2013.
- Health Wellness Programs : Organised wellness programs with different providers to create ‘healthy life’ culture and giving opportunities to employees who are too busy for regular check ups, discussion with doctors on programs such as Respiratory Illness, Diabetes, BP, Stress, Breast Cancer, Nutrition etc
- Employee Recognition (Employee of the Month program): Managed the process of selecting monthly winners for different categories according to Key Indices
- Annual Employee of the Year Recognition Program 2013 and Annual Employee Party: The most awaited annual event of the year where the company’s best performers are selected. Was involved in management of the whole process from preparation of the scoring questionnaire, liasoning with the senior management for finalizing winners. Overseeing and management of the employee party
- Management of the internal quarterly magazine, involved interviewing winners, long serviced employees, highlighting events across the company
- Adhoc high level support to the UAE HR Manager
This is interim deputation for 3 months to manage key high level projects reporting into Bacardi MEA Leadership team. Have managed the following projects:
- Talent Acquisition:
o Managing and supporting the talent management across all roles for Middle East and Africa
o Setting relationships with boutique agencies / recruitment consultants across Africa, Europe and Middle East
- Rewards and Recognition:
o Supporting the Leadership team to set about rewards and recognition program for the region.
o Building the HR policy manual with special focus on leaves and entitlements, incentives, life and medical insurance. This is managed for across countries in Middle East and Africa.
- Employee Value Proposition projects
ORGANIZATION: DHL Express UAE
DURATION: March 2008 - January 2012
JOB TITLE: Recruitment Specialist
REPORTING TO: HR Operations Manager
JOB PROFILE:
I was the recipient of the Employee of the Year Award for DHL UAE in the Support Category in 2010.
RECRUITMENT
- To lead the recruitment with effective talent sourcing strategies across diverse roles
- To manage the current and forecasted recruitment requirements and ensure the required number of employees, with the required skills, at the required time
- Continual co-ordination with managers to plan and proactively manage the internal and external manpower requirements. Plan and run internal/external assessment centres based on the requirements
- To manage back to back recruitment with Kenexa, Active Recruiter software, later with in house software - job posting, resume filtering, screening, interview and offer process on the software
- To provide comprehensive reports to record cost of recruitment, source, cost of advertisements and retention periods of new hires. To support additional reporting as required by the HR Operations Manager
- To plan and co-ordinate external/internal advertisements to target a suitable pool of candidates through appropriate channels, taking advantage of new technology where appropriate. To ensure advertisement aligns to the marketing brand positions and incorporates DHL's values
- To use selection methodology that enables DHL to test the candidate's ability and match, such as structured interviews, tests, behavioural-based questions and psychometric tools
HR BUDGETING AND REPORTING
• Setting/ Managing the Recruitment budget for staffing activities
• Responsible for managing impromputu staffing reports for senior manager, along with the quarterly/half yearly/ final year recruitment report
• Managed the UAE recruitment reports for global report consolidation, reporting into Singapore
HR HELPDESK
- To manage requests of Employees on all HR support required (Visas, NOC certificates, Health Insurance, Salary Details)
- Visa Management
EMPLOYEE RELATIONS
- Management of the probation review and confirmation process with the managers
- Lay out performance management after review
- Communication and Implementation of HR Policies
EMPLOYEE ENGAGEMENT
- Responsible for managing the company's Employee of the Month awards followed by the Employee of the Year awards.
- Responsible for developing and implementing 2 employee engagement programme annually promoting morale and team work
ORGANIZATION: American International Group (A.I.G)
DURATION: September 2007 - March 2008
JOB TITLE: Recruitment Officer
REPORTING TO: HR Manager
JOB PROFILE:
AIG had an interim recruitment project. They were on a recruitment drive for FY 2008 and I joined them on contract basis to aid fulfil the same. My responsibilities involved the following:
- Organise headcount across insurance verticals
- Establish recruitment mode - headhunting, recruitment agencies, online recruitment services etc
- Shortlist and screen Cvs and organise them with respective department.
- Be involved in the hiring process
A very challenging project - primarily, because it was deadline driven and I had to get a grip on insurance nitty gritty to effectively shortlist candidates.
ORGANIZATION: VTS Clima LLC
DURATION: April 2004 - April 2006
JOB TITLE: HR Specialist
REPORTING TO: Regional Managing Director
JOB PROFILE:
- Responsible for the function in the Middle East region, direct reporting to RMD.
- Established a Personnel and Human Resources function independently.
- Prepared H.R. policies, guidelines, procedures customised to the UAE region.
- Prepared Key Result Areas for all positions
- Responsible for visa processing, labour card, health card keeping in view all legal formalities in UAE. Co-ordinating with PRO for submission of required identities for new members
- Formulated HR plan, HR budget, Job Descriptions and organization structure.
- Handled sourcing, selection, hiring, and orientation activities based on above Human Resource plans.
- Employee Grievance Analysis
- Designed an Employee Orientation Program for the new employees; with focus on selling skills, product knowledge through structured learning, role-plays, case study and video live customer service experiences.
- Co-ordinated with management for compensation review, restructuring, rationalization and increment process.
- Developing Designed an Organization Structure with effective reporting levels, clarity of structure and clear lines of authority.
- Evaluation requirements of sales training and co-ordinating with external agencies
- Responsible for introducing employee welfare needs such as insurances, mediclaim, performance awards, motivation schemes, bonus announcement
ORGANIZATION: Ma Foi Management Consultants Ltd, India
DURATION: April 1999 - November 2003
JOB TITLE: Business Analyst-HR
REPORTING TO: General Manager
JOB PROFILE
Internal HR
- Responsible for HR & Admin support / Relocation requirements
- Worked with the HR manager on performance management, payroll, promotions and employee relations
Organisational Development Programmes
- Role and responsibility charting
- Produced and edited news letters and E-zines for employees
Employee Orientation and Policy Management
- Custodian of the employee policy management
- Responsible for induction and employee orientation
Recruitment Strategies and Support
- Formulated strategies for retainer-ship clients
- Helped in forming responses / proposals to 'RFPs' discussing the recruitment strategy
- Feasibility study for green field projects.
- Handled Ma Foi's automated database and was involved in co-coordinating with the team that was updating the same
Masters in Business Administration (Human Resources) - 1999
Bachelor of Science (Microbiology) - 1997