Rosana Santos, Office Administrator/Secretary/Insurance Coordinator

Rosana Santos

Office Administrator/Secretary/Insurance Coordinator

Dr. Aburas Dental Center

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Bachelor of Science in Banking and Finance
Experience
19 years, 10 months

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Work Experience

Total years of experience :19 years, 10 months

Office Administrator/Secretary/Insurance Coordinator at Dr. Aburas Dental Center
  • United Arab Emirates - Dubai
  • My current job since May 2013

As Office Administrator/Secretary cum Receptionist

• General administrative and reporting
• Perform general office functions such as manage front desk operation, handling all incoming and outgoing phone calls, filing of documents, takes messages, transfers call, scanning, process and follow-up inquiries and other business correspondence.
• Provides information in response to queries about Dental services and handles and resolves patient complaints.
• Collects cash, keep posted patients accounts/record and manages all pending payments
• Generates cash summary and reports.
• Performs daily reconciliation of collection summary with cash settlement.
• Checks for limits of insurance if any and also covered and uncovered treatments.
• Manage and schedules Doctors daily appointments.
• Reminds patients via telephone, SMS or email about their appointment.
• Remind and monitor doctors meeting and conferences.
• Monitor office supplies and process all purchasing.
• Provides and process the purchasing of Sickleaves
• Does salary certificate, NOC, and other formal/business correspondence letter/request.
• Monitoring payment of DEWA and Etisalat and other payment.
• Monitor all invoices and post-dated cheques Due for payment.
• Monitoring GM properties for the renewal of tenancy contract of the tenant and maintenance request.
• Arrange hotel booking, meetings and ticketing.

As PRO

• Monitoring expirations of licences (DHA, Trade license), visa, labour card, national iD’s and other important documents.
• In-charge in processing of application of new/old employee, renewal, internal transfer and cancellation of visa/labour contract, business permit, car insurance, DHA insurance, Malpractice insurance of Doctors and other licenses.
• Updating files of employees and General Manager.

Secretary/PRO/Receptionist at Dr. Aburas Dental Center
  • United Arab Emirates - Dubai
  • May 2013 to December 2018

• Manage day-to-day operations of dental office
• Check the daily schedule for accuracy and post it in all treatment rooms
• Answer and respond to telephone calls with professionalism
• Greet and welcome patients and visitors to the practice
• Manage recall and inactive patient system
• Oversee patient relations & handle patient complaints
• Confirm the next day’s appointments according to practice and patient preferences
• Schedule patients for efficient use of doctor
• Check patient quick-fill list to try to fill in cancellation and no-show appointment times
• Collect payment from patients at the time of treatment
• Make follow-up appointments as needed
• Update insurance information on all patients at all times
• Prepare claim forms for patients with dental insurance
• Maintain accounts receivable activity

Secretary at Future Management LLC
  • United Arab Emirates - Dubai
  • May 2010 to November 2011

 Reporting to Manager, informed of details affecting office management decisions.
 Coordinates in accounting dept for payment, cheque collection and legal dept. for secretarial/clerical duties.
 Set up and maintain office files and records, reports and correspondence required for reference and efficient operation of office.
 Answer telephone, take messages, screen calls and answer routine questions in accordance with general instructions
 Attending to clients, guests, & visitors of the GCFO, President of Finance & other Executive Manager
 Provides close assistance & support to the Executive Manager which includes telephone and message handling
 Writes or drafts correspondence, reports documents and or other written materials
 Preparing LPO’s, maintaining stationery stocks
 Handles procurement & distribution of office supplies, materials & equipment
 Arrange hotel/flight booking of GCFO, Executive Manager & other employee
 Arrange courier booking and receiving incoming shipment, distribute to concerned person

Education

Bachelor's degree, Bachelor of Science in Banking and Finance
  • at POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
  • April 1996

Specialties & Skills

General Office Duties
Clerical Duties
General Business Administration
Personal Assistant
Executive Secretary
computer knowledge
computer well versed, proficient in english

Languages

English
Expert

Training and Certifications

Practicum (Training)
Training Institute:
Monte de Piedad Savings and Mortgage Bank
Date Attended:
January 1982

Hobbies

  • Reading, Listening to Music, Searching online