Rosette Demirdjian, Operations Lead

Rosette Demirdjian

Operations Lead

Designer-24

Location
Lebanon - Beirut
Education
Master's degree, Teaching Degree / plus translation & languages
Experience
19 years, 0 months

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Work Experience

Total years of experience :19 years, 0 months

Operations Lead at Designer-24
  • Lebanon - Beirut
  • September 2019 to February 2023

• Analyze how our brand is positioned in the market and crystalize targeted customers insights
• Take brand ownership and provide the vision, mission, goals and strategies to match up to
• Translate brand strategies into brand plans, brand positioning and go-to-market strategies
• Lead creative development and create motivating stimulus to get targeted population to “take action”
• Establish performance specifications, cost and price parameters, market applications and sales estimates
• Measure and report performance of all marketing campaigns, and assess against goals (ROI and KPIs)
• Coach the team and get the best from everyone
• Monitor market trends, research markets and competitors’ activities to identify opportunities and key issues
• Ensure the stock is effectively measured and controlled and manage order placement activities to maximize sales and meet stock performance objective.
• Assist in recruiting and selecting shop staff by verifying job-fit and team-fit of candidates.
• Monitor product distribution and customers’ reactions
• Coordinate daily with Morocco team in order to reach common goals
• Brainstorm new and innovative growth strategies
• Align the company around the brand’s direction, choices and tactics

Store manager at Alshaya
  • Lebanon - Beirut
  • January 2015 to August 2015

• Managing daily store operations (opening, cleaning, VM, closing, etc.)
• Completing store operational requirements by scheduling and assigning employees; following up on work results.
• Maintaining store staff by recruiting, selecting and training.
• Maintaining store staff results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results.
• Achieving financial objectives (quarter target) by analyzing variances, initiating corrective actions, scheduling expenditures.
• Identifying current and future customer requirements by establishing rapport with potential and actual customers.
• Hardening customer retention by delivering superior level customer service.
• Maintaining the stability and reputation of the store by complying with legal requirements.
• Handling daily reports, sales and communication with Kuwait team.
• Ensuring availability of merchandise by maintaining inventories.
• Marketing merchandise by studying advertising, sales promotion and display plans.
• Determining marketing strategy changes by reviewing sales records.
• Protecting employees and customer by providing a safe and clean store environment.
• Reporting to the Senior Operations Manager
• Maintaining professional and technical knowledge by attending educational workshops.
• Contributing to team effort by accomplishing related results as needed
• All other tasks related to the store’s smooth running.

Sales Manager at Alshaya/Victoria's Secret Full Assortment
  • Lebanon - Beirut
  • December 2013 to December 2014

• Supervising both cashiers and cashier supervisor
• Performing all cashier duties when necessary
• Assisting general cashier needs such as approving voids, getting change, cash drops, and price issue.
• Maintaining adequate levels of change in safe and perform safe cash drops when necessary.
• During shift, ensure accuracy and security of cash received through front end.
• Ensuring cashiers clear registers at end of shifts.
• Counting safe at end of shift to ensure balance.
• Providing change for cashiers as needed.
• Approving refund and exchanges.
• Making daily adjustments in cashier schedule to ensure full coverage.
• Examining merchandise to ensure that it is correctly priced and displayed.
• Helping cashiers with balancing drawers.
• Conducting cash drawer audits.
• Making sure cashiers are aware of any changes in store policies and procedures; about promotions and sale.
• Catching inaccurate price and follow-up with appropriate department to correct.
• Delivering cashier training, coaching and disciplining.
• Providing customer service by greeting and assisting customers; and responding to customers’ inquiries and complaints.

Customer Service Manager at ABC
  • Lebanon - Beirut
  • February 2010 to January 2013

• Accomplishing customer service human resource objectives by recruiting, selecting, training, scheduling, coaching and disciplining employees.
• Maintaining customer service satisfaction by providing problem-solving resources.
• Managing, coaching staff and running employee appraisal (15 hostesses).
• Preparing and completing action plans.
• Implementing productivity, quality and customer service standards.
• Resolving problems and decision making.
• Identifying customer service trends, determining system improvements and implementing change.
• Determining customer service requirements by maintaining contact with customers; visiting operational environments, running surveys.
• Maximizing customer operational performance by providing help desk resources, resolving problems, detecting and diagnosing problems.
• Responding to customers concerns and complaints by communicating with them by telephone, email, or face to face.
• Providing advice and help to customers using the company’s services (fidelity card, wedding/birth list, tax free…)
• Training, coaching and managing hostesses; involved in hiring new employees.
• Providing solutions, new ideas, development plans and changes in the customer service field.
• Developing customer service standards, policies and procedures for the department.
• Coordinating with the Marketing department for any event, promotion, or sale taking place inside the mall.
• Supervising the overall customer service on all levels (cashiers, salespersons, hostesses, tenants etc.)

Office Manager at Chip International
  • Qatar - Doha
  • February 2009 to February 2010

*Office Coordinator - CHIP International (security systems, CCTV, Access Control)
- Office daily schedule management (sending workers to site, organizing secretaries’ tasks, follow up with sales department, etc.)
- Work coordination & follow up with Operations director & the CEO.
- Follow up with clients (hotels in Doha), and suppliers (Europe, MEA, USA)
- Filtering faxes, documents, mails, and phone calls.
- Preparing quotations
- Sending orders to suppliers, tracking shipments’ departure & arrivals
- Petty Cash handling
- Placing orders with suppliers
- Tracing office supplies
- Contact with travel agencies for ticket booking & issuing

Operations Manager at Garderie Petits Pas
  • Qatar - Doha
  • January 2008 to February 2009

*Operations Manager- Nursery
- Administrative tasks
- Public Relation, Marketing
- Follow up with parents
- Follow up with suppliers
- Schedule for workers (cleaning schedule)
- Follow up with nursery’s maintenance (painting, plumbing, electrical etc.)

*Private lessons in Centre Culturel Français (CCF)

Secretary at AUF
  • Lebanon - Beirut
  • April 2005 to September 2005

-Handling daily clerical tasks.
-Preparing reports.
-Helping other departments in filing, typing, etc.
-In charge of office supplies.

french teacher at College Djemaran
  • Lebanon - Beirut
  • October 2000 to July 2004

*Teaching the basis of french language to classes of 25-30 students aged between 6-12 years old.
-grammar
-vocabulary
-expression
-spelling
*Check up the students' knowledge by holding regular tests and fnal exams.

Education

Master's degree, Teaching Degree / plus translation & languages
  • at University of USEK
  • July 2000

mention bien memoire

Bachelor's degree, science
  • at Lycee Saint Exupery
  • June 1994

Specialties & Skills

Team Management
Fashion Retail
Operations Management
Customer Service
Store Operations
Employee Training
Coaching
microsoft office
Management
Translation
Teaching
Understanding The Customer
Team Building
Problem solving
Brand Management
Leadership
Initiative
Planning
Operations Management

Languages

Armenian
Expert
Arabic
Expert
French
Expert
English
Expert
Greek
Intermediate

Training and Certifications

Conflict Management (Training)
Training Institute:
LCRN
Date Attended:
October 2012
Customer Service (Training)
Training Institute:
ESA
Date Attended:
October 2012
Tax Free (Training)
Training Institute:
Global Blue
Date Attended:
July 2012
Performance Management (Training)
Training Institute:
Phi Management
Date Attended:
November 2011
The windjammer (Training)
Training Institute:
Eagle's Flight - Starmanship
Date Attended:
April 2012
Situational leadership (Training)
Training Institute:
Starmanship
Date Attended:
February 2011

Hobbies

  • Reading, Decorating, Watching Football, Driving