Operations Lead
Designer-24
Total des années d'expérience :19 années, 0 mois
• Analyze how our brand is positioned in the market and crystalize targeted customers insights
• Take brand ownership and provide the vision, mission, goals and strategies to match up to
• Translate brand strategies into brand plans, brand positioning and go-to-market strategies
• Lead creative development and create motivating stimulus to get targeted population to “take action”
• Establish performance specifications, cost and price parameters, market applications and sales estimates
• Measure and report performance of all marketing campaigns, and assess against goals (ROI and KPIs)
• Coach the team and get the best from everyone
• Monitor market trends, research markets and competitors’ activities to identify opportunities and key issues
• Ensure the stock is effectively measured and controlled and manage order placement activities to maximize sales and meet stock performance objective.
• Assist in recruiting and selecting shop staff by verifying job-fit and team-fit of candidates.
• Monitor product distribution and customers’ reactions
• Coordinate daily with Morocco team in order to reach common goals
• Brainstorm new and innovative growth strategies
• Align the company around the brand’s direction, choices and tactics
• Managing daily store operations (opening, cleaning, VM, closing, etc.)
• Completing store operational requirements by scheduling and assigning employees; following up on work results.
• Maintaining store staff by recruiting, selecting and training.
• Maintaining store staff results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results.
• Achieving financial objectives (quarter target) by analyzing variances, initiating corrective actions, scheduling expenditures.
• Identifying current and future customer requirements by establishing rapport with potential and actual customers.
• Hardening customer retention by delivering superior level customer service.
• Maintaining the stability and reputation of the store by complying with legal requirements.
• Handling daily reports, sales and communication with Kuwait team.
• Ensuring availability of merchandise by maintaining inventories.
• Marketing merchandise by studying advertising, sales promotion and display plans.
• Determining marketing strategy changes by reviewing sales records.
• Protecting employees and customer by providing a safe and clean store environment.
• Reporting to the Senior Operations Manager
• Maintaining professional and technical knowledge by attending educational workshops.
• Contributing to team effort by accomplishing related results as needed
• All other tasks related to the store’s smooth running.
• Supervising both cashiers and cashier supervisor
• Performing all cashier duties when necessary
• Assisting general cashier needs such as approving voids, getting change, cash drops, and price issue.
• Maintaining adequate levels of change in safe and perform safe cash drops when necessary.
• During shift, ensure accuracy and security of cash received through front end.
• Ensuring cashiers clear registers at end of shifts.
• Counting safe at end of shift to ensure balance.
• Providing change for cashiers as needed.
• Approving refund and exchanges.
• Making daily adjustments in cashier schedule to ensure full coverage.
• Examining merchandise to ensure that it is correctly priced and displayed.
• Helping cashiers with balancing drawers.
• Conducting cash drawer audits.
• Making sure cashiers are aware of any changes in store policies and procedures; about promotions and sale.
• Catching inaccurate price and follow-up with appropriate department to correct.
• Delivering cashier training, coaching and disciplining.
• Providing customer service by greeting and assisting customers; and responding to customers’ inquiries and complaints.
• Accomplishing customer service human resource objectives by recruiting, selecting, training, scheduling, coaching and disciplining employees.
• Maintaining customer service satisfaction by providing problem-solving resources.
• Managing, coaching staff and running employee appraisal (15 hostesses).
• Preparing and completing action plans.
• Implementing productivity, quality and customer service standards.
• Resolving problems and decision making.
• Identifying customer service trends, determining system improvements and implementing change.
• Determining customer service requirements by maintaining contact with customers; visiting operational environments, running surveys.
• Maximizing customer operational performance by providing help desk resources, resolving problems, detecting and diagnosing problems.
• Responding to customers concerns and complaints by communicating with them by telephone, email, or face to face.
• Providing advice and help to customers using the company’s services (fidelity card, wedding/birth list, tax free…)
• Training, coaching and managing hostesses; involved in hiring new employees.
• Providing solutions, new ideas, development plans and changes in the customer service field.
• Developing customer service standards, policies and procedures for the department.
• Coordinating with the Marketing department for any event, promotion, or sale taking place inside the mall.
• Supervising the overall customer service on all levels (cashiers, salespersons, hostesses, tenants etc.)
*Office Coordinator - CHIP International (security systems, CCTV, Access Control)
- Office daily schedule management (sending workers to site, organizing secretaries’ tasks, follow up with sales department, etc.)
- Work coordination & follow up with Operations director & the CEO.
- Follow up with clients (hotels in Doha), and suppliers (Europe, MEA, USA)
- Filtering faxes, documents, mails, and phone calls.
- Preparing quotations
- Sending orders to suppliers, tracking shipments’ departure & arrivals
- Petty Cash handling
- Placing orders with suppliers
- Tracing office supplies
- Contact with travel agencies for ticket booking & issuing
*Operations Manager- Nursery
- Administrative tasks
- Public Relation, Marketing
- Follow up with parents
- Follow up with suppliers
- Schedule for workers (cleaning schedule)
- Follow up with nursery’s maintenance (painting, plumbing, electrical etc.)
*Private lessons in Centre Culturel Français (CCF)
-Handling daily clerical tasks.
-Preparing reports.
-Helping other departments in filing, typing, etc.
-In charge of office supplies.
*Teaching the basis of french language to classes of 25-30 students aged between 6-12 years old.
-grammar
-vocabulary
-expression
-spelling
*Check up the students' knowledge by holding regular tests and fnal exams.
mention bien memoire