Regional Learning & Development Manager
Al Futtaim Group
Total years of experience :32 years, 0 months
Reporting to the General Manager - Al Futtaim Training Centre (Al Futtaim is a Group of Companies, Retail, Automotives, Elctronics, Engineering, Real Estate, Finance Companies, Services…)
Manage Regional Budget for all group in MENA region (KSA, Kuwait, Qatar, Oman, Bahrain, Egypt, Lebanon, Jordan)
Evaluate, hire and manage external consultants/providers regionally.
Design & re-develop training courses as per Al Futtaim norms.
Deliver & evaluate training courses e.g. management, soft skills, retail, personal development, communication, performance Management… Regionally (MENA) and locally.
Implement active learning, e.g. simulation, related videos…
Create, coordinate & manage resources & implementation of Regional Training Calendar.
Consult with all Business units, locally and regionally, within the group for the best Learning & Development practices, e.g. Training Needs Analysis, Training Matrix…
Provide coaching, guidance and development to the selling team members (on the job training) locally and regionally
Support e-learning, by developing on line courses and overseeing the arabic translation of all courses.
Deploy e-learning across the region.
Ambassador for Retention and Engagement programs (Gallup) Regionally
Freelance.
Design, develop, deliver and evaluate training for all roles requirements, e.g. Management Training, Soft Skills, Sales Training, specialized training.
Reporting to the store manager (Myer is a department store that sells confectionery, books, home wares, Cosmetics, footwear, designer’s clothes, with 70 stores across Australia)
Role model awesome service principles to the whole store team
Provide coaching, guidance, development and performance management to the selling team members
Utilize Reward and recognition to encourage and sustain excellence in service, selling and operational efficiency
Value diversity within the store team and utilize skills as appropriate
Identifying and recruiting talented individuals
Develop, implement and monitor health & safety plans to improve safety performance
Ensure personal and team compliance with internal company policies, procedures and codes, e.g. Code of Conduct, and all applicable external laws, regulations, standards and industry codes
Monitor the overall merchandise presentation to ensure standards are maintained
Manage reserves effectively to ensure appropriate stock levels and compliance with safety standards
Reporting to the project director (The Executive Office is a Government Organization that handles all government related matters of the Emirate of Dubai).
Identify UAE Nationals by matching candidates to job vacancies, and identify national training for hired candidates
Provide candidates with required trainings (vocational trainings, etc. - consider partnering with companies to develop and provide the specific training programs)
Select Training Institutions with best value proposal (quality and price)
Develop vocational trainings with selected existing institutions; ensure that they are fully meeting objectives.
Conduct and monitor trainings
Follow up with trainees throughout program to ensure that they are benefiting and to address any concerns.
Conduct “exit” (post-training) assessment of candidates to determine their individual:
o Development (benefit value) from training: For training programs assessed to be adding minimal value - improve or totally alter the programs
o Need for further trainings: For trainees assessed to need further trainings - determine their requirements and channel them to the appropriate training programs
Reporting to the training manager (Al Tayer Group is a big UAE Group into Retail Business mainly (66 companies), with Premium Brands e.g. Gucci, Bulgari, Yves Saint Laurent, Armani, Lonsdale, Ferrari, Maserati, Rover, top brands in Cosmetics & Fragrances….).
Formulation of a yearly training plan in line with the HR philosophy and vision of the company
Training Needs Analysis: Facilitate in identifying training initiatives based on training needs identification and coordinate with internal and external training resources to meet these within the budgetary outlays and in line with business and strategic HR objectives.
Organize and maintain training documentation and administration system, to store, retrieve and utilize training needs information, program details, attendance and feedback data and other relevant information that may aid decision-making and future planning :
Develop training programs in line with the needs identification, conduct training courses for certain areas e.g.:
Selection & developments of nationals joining the group.
Management of UAE nationals personnel files
Provide direction for the UAE nationals that work in the group
Work on tools and systems to organize the interface with national trainees & the providers to optimize learning and application on work place.
Reporting to the Department Manager, (Cards, Loans, Accounts, HSBC is an International Bank)
Contribution toward the achievement of DST targets and overall performance
Analyze the market and incorporate competitor analysis into the training solutions.
Develop and design training solutions, which focus on “Need Based Selling” approach.
Conduct “on the job” evaluations and training.
Design specific development training (Soft Skills e.g. Sales Skills, Questioning & Listening Techniques, Telephone Skills, Interpersonal Skills, Time Management, and Service Excellency… English Language, MS Office Training).
Encourage good communication amongst all levels of staff by coaching, counseling and monitoring performance.
Design solutions, which focus on Motivation, Sales Management, Customer Service, Administration, and Professional Selling.
Manage Staff Performance
Design and implement a development plan for each member of staff.
Handle Recruitment for all levels (Clerical and Officer Staff) within the department.
Develop job description for new and existing staff.
Manage the Department Events (Budget, Organization, Running)
Reporting to the Branch Manager/ Training Manager, (Ricoh is a Japanese Manufacturer for Office Equipment, Office Solutions)
Initiate, Develop and Implement (new) Solution and Product Sales Training, Advanced Sales Techniques to all Ricoh Europe B.V. Subsidiaries, Branchs, Distributors in Europe, Middle East and Africa, in balance with Ricoh Europe’ Marketing Target, in order to optimise the expertise of Ricoh Customers
Initiate and Execute Competitor Analysis Training for all Ricoh customers on assigned (Solution) Products
Field Visits to Different countries for more feed back on Customers reaction and needs for the Training Purposes (The Netherlands, Austria, Germany, Denmark, Lebanon, Morocco, Tunisia, Egypt, and Sudan).
Organize Sales Training Schedules (REMEB - Ricoh Europe Middle East Branch)
Training Courses were delivered in English, French or Arabic
Build up and maintain product and market knowledge in line with the training needs, in order to be able to develop new training programs
Develop new markets and fields of interest in line with new product introduction or market developments
Participate in all Meetings and Seminars organised by Ricoh for Their Distributors in Europe, Middle East and Africa
Support in activities related to training and / or marketing activities, such as education and instruction of demonstration personnel for fairs/events on the functioning of products to make sure that demonstrations are in line with Ricoh standards (CeBIT, Gitex, Local Exhibitions e.g. Tunisia, Egypt, Lebanon, Local Open House events e.g. Qatar, U.A.E.)
Achieving the show room monthly budget
Handling the Delivery of goods to customers from local warehouse and to locations
Follow up on money collection from delivered customers
Quarterly Stock Inventory
Benefit & Compensation of 130 employees and 300 workers
Sales achievements for commission purposes
Managing the relationship with the banks
Administration responsibilities (within the Financial Department)
Masters Degree in Business Administration and Commercial Sciences Thesis: Personnel Management - Recruitment Rank: Good (Grade 14/20) - 2nd in Class
Bachelor Degree in Business Administration and Commercial Sciences
Lebanese Baccalaureate Part II
