Supply Chain Coordinator
Johnson & Johnson ME - Janssen Pharmaceutical
Total years of experience :10 years, 1 Months
provides medicines for an array of health concerns in several therapeutic areas.
• Demand Planning, forecasting activities associated with customers and products. Creating and
maintaining forecast models, incorporating business intelligence and forecast information gathered
from sales, marketing, finance and actual In-Market Sales.
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• Inventory Management, optimization of inventory level; ensure proper month’s coverage according
to business IMS forecast and actual IMS, propose and place accurate stock orders to secure the
inventory level, stock out and expires (physical count & stock take) management, preparing monthly closing
inventory reports to summarize and analyze the current inventory & healthy stock in terms of quantities and
values as per distributor per country.
• Order Management, placing and processing distributors orders accurately in terms of quantities, prices
and on time delivery. Monitoring and evaluation of all orders and sales processes as well as sharing order
reports and arranging monthly meetings with the distributors, commercial teams and sourcing group,
managing the invoicing, credit and debt memos process related to the purchase orders.
• Managing new launches/ projects, working in close collaboration with integrated teams, forecast upload
and review to make sure the product is made available in the market with sufficient quantity at launch date
and complete the master data set up for the new products in the systems.
Achievements:
• Improved the demand planning accuracy (Forecast Deviation Average 140% >> decreased to 45%),
reducing the over and under forecasting by review historical sales trends, research demand drivers,
prepare forecast data, develop statistical forecast models, and evaluate forecast results.
• Lean Initiative- Changed business model for UAE market (Local Purchase Orders/ Direct Purchase Orders
Supplied from Distributor’s Stock).
- Order lines decreased by 37%.
- Shipments/ Delivery Notes decreased by 39% »» Shipping/ Freight Costs reduced.
- Reduced delivery lead-time, immediate and faster response to patient needs.
• Assigned as SME (Subject Matter Expert) for Inventory Visibility Report for GCC Region. Improved more
effective and efficient Inventory Reporting.
• Key contributor in enabling new process and capabilities needed to lunch and support the business
according to the new supply chain model project for MEWA region in 2016.
• Acting as a supporting function on SAP system end to end process; first point of contact for any issue in
processing the orders in the system, checking the technical system errors and providing solutions.
• Developed order fulfillment procedures to successfully meet all customer order goals, implemented a
standardized work and operational instructions by improving the customers and records database,
arranging weekly and monthly meetings with internal and external stakeholders, and developed a monthly
category and item level analysis reports.
Nokia, a Subsidiary of Microsoft Mobile Devices
is a leading global brand, producing a wide range of software, hardware and mobile
devices.
• Managed Logistics and Order Management.
• Responsible for Distribution Services, Customer & Aggregated Demand Planning and Customer
Service.
• Liaised with the local shipping companies on customer shipments and the legal team for legalization of
documents for customs purposes.
• Supported the finance team and preparing Credit notes and Invoices.
Measured on: On-Time Delivery, Order Fulfillment Lead-time, Planning Accuracy, Delivery Quality and
Customer Satisfaction.
Achievements
• Improved the demand planning forecast accuracy KPI through improving forecasting process and
continues follow up with supply and demand streams.
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• Improved the on-time-delivery KPI by challenging the current level of performance and working with
Logistics Services team to identify the root causes for failures and arrange for short & long-term
solutions.
• Overall positive Customer Satisfaction level (90%+ level in all measured areas).
Aramex is a provider of comprehensive logistics and transportations solutions, international and domestic express
delivery and commerce solutions.
• Handling Bank Statements reconciliation
• Collection recovery management and general payment collection activities
• Providing customer service regarding collection issues, process customer refunds, process and review
account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and
maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer
reconciliations and processing credit memos.
• Accountable for reducing delinquency for assigned accounts.
• Provide monthly recovery reports for management.
Measured on Account Receivables, Overdue & Customer Satisfaction.
Achievements
• Undertook comprehensive overhaul of corporate credit policy to successfully reduce bad debt rate from
2.5% to 1.2% within 6 months.
• Managed accounts receivable and through robust approach to customer relations, reduced credit period
from 90 to 60 days.
• Improved overdue position.
CPIM- APICS - In Progress
