Front Desk Agent
Salalah Rotana Resort
Total years of experience :18 years, 2 months
- Maintain a comprehensive and detail record of all 422 rooms using Oracle’s OPERA software
- Performs pre-registration and registration duties for incoming guests at the resort
- Do guest's check in and check out effectively
- Receive walk in and telephone inquiry and make room reservation accordingly
- Track and report room statuses and rates to ensure information is updated daily.
- Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
- Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
- Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
- Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
- Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
- Receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times
- Offer consistently professional, friendly, warm and engaging service
- Available for Guests at all times as a point of contact
- Represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station
- Plays vital part in the Rotana Service Distinction program, by welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and inquire about their satisfaction, and bidding farewell to departing guests at the hotel main door
- Extend personal service and attention to all Guests, with particular emphasis to Club Rotana, VIP Guests, and Rotana Rewards Guests
- Proactively meet arriving guests at the main entrance and once they exit their transportation
- Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc.
- Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries
- Deal promptly, efficiently and pleasantly with any queries
- aware of all special offers, promotions, and packages at the hotel to promote to guests
Salsa Tex-Mex Restaurant
Terrace Pool Bar and Restaurant
Corniche All Day Dining Buffet Restaurant
Lobby Cafe
- Prepares, maintains and organize work place for a safe, productive and efficient service.
- Ensures the area is ready for guest's arrival and well-organized.
- Follows standards of service at all times.
- Ensures food handling safety and personal grooming hygiene is well taken care of daily.
- Greet guests courteously with appropriate time of day, use guest's name if possible to make sure they are noted.
- Approach guests on the table, take orders, suggests and upsell other items, resourceful in relaying items which they might need as well and/or comply to what they need in case their first choice is not available.
- Serve ordered food and/or beverages, make sure to check back their needs and satisfaction or comments about their dining experience
- Ensure proper service of fellow waiters too.
- Collect payment and give back receipt and change.
- Clear and sanitize table, floor and chairs as they leave.
- Does the micros cashiering responsibilities alternately within each shift.
- Logs Gallery Rewards points and submit to Restaurant Reservation desk.
- Drop and ensure cash and outlet keys to security.
- Does extra responsibilities which includes but not limited to
* tips distribution
* meeting minutes
* store requisition
- Does organizing and filings of documents.
- Collected clients' letter and sort them out according to details.
- Type confidential letters for business and senior members.
- Courteously answer phone inquiries from clients.
- Handled tasks related to computers, scanning and photocopy.
- Take and serve orders effectively.
- Clears table after meal.
- Collect payment and hand it over directly to the cashier.
- Ensure dining things are cleaned and maintain before and after shift.
Bachelor of Science in Hotel and Restaurant Management