Branch Manager
Optica
Total years of experience :14 years, 6 Months
• Welcome customers into the store; initiate the sales process, offer them qualified advise on the available products, recommend/demonstrate appropriate products; and promote cross selling with a view to meet the customers’ needs.
• Update product knowledge, follow latest trends to provide confident and relevant advice to customers and gather market intelligence to learn about competition / stay ahead of it.
• Handling of Luxury/Fashion/Lifestyle variety of Eyewear and Sunglasses.
• Check stock levels daily.
• Merchandise goods prominently on the shop shelves & display units, replenishing stocks as often as required in conjunction with the Manager and merchandising team.
• Provide professional till point service to close the sale and offer the customers overall enjoyable shopping experience.
• Maintain personal grooming as per the brand standards to represent a positive image.
• Handle customer complaints professionally and escalate any serious issues to the Line Manager for suitable resolution.
• Handling cash and dealing directly to the selected Insurances Company for customer’s optical benefits.
• Prepare daily, weekly and monthly Sales and Inventory Report.
• Directly reporting to the Retail Sales Operation.
valedictorian Elementary Consistent top 5 High School
