Rula Hijazi

Department Manager at ESKADENIA Software

• Jordan - Amman
• My current job since September 2004

Key Responsibilities:

Strategic, Organizational and Business responsibilities

 Manage and oversee the department Strategic Plan on an annual basis ensuring its coherence with the overall company strategic plan.
 Ensuring that the department financial targets are met, As well as overseeing the department operational budget expenditure.
 Responsible for CMMI Level 3 Model Interpretation & Application so as to insure processes application.
 Participate in external and local forums, including cross-industry and international conferences.
 Prepare reports on market analysis, competitor analysis and market trends
 Initiate marketing strategies and coordinate actions to influence the sales and market share.
 Manage and maintain products marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters.

Clients Management
 Continually define ways to increase client satisfaction and deepen client relationships.
 Responsible for all client communications, conflict resolution, and compliance on client deliverables

Internal Department Operations
 Review status reports of Project Managers and Senior Managers and addresses issues as appropriate.
 Lends expertise to internal teams and task forces.
 Ensuring optimum utilization of the IT resources of the department.

Projects Management
 Managing projects within the department.
 Supporting individual projects by providing advice and guidance regarding project governance, management and benefits realization.
 Providing a quality assurance role ensuring that project are well managed and adhering to appropriate standards and good practice.

Products Management
 Guide and complete the marketing tasks in support of Product Marketing efforts (e.g. Demos).
 Contribute to the products roadmap and contribute to the strategic goals working with the research part of the business to figure out new products or services.