Sales Executive
Jumeirah Group.
Total years of experience :16 years, 3 Months
-maximize rooms revenue and profit through pro-active selling techniques and provide the highest standards of service levels.
-provide a point of contact for all Revenue associated processes and queries within individual unit.
-full and up to date knowledge of Jumeirah Living products and services.
-ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller’s needs using a client orientated approach.
-check arrival reports 48 hours prior to arrival and 5 days prior to arrival
-Update arrivals by utilising Sirius website and global database, as well as Google to input preferences, company details, personal details, purpose of visit.
-handle all reservations through different channels (via email/ fax/telephone/ website) efficiently.
-maximize selling opportunities by adding customer value at every opportunity.
-check daily Jumeirah website and other related website to ensure correct availability and pricing.
-prepare, update and file all correspondence relating to room sales within the unit.
-demonstrate a high standard of personal appearance, always wearing the full and correct uniform and ensuring good personal hygiene.
-using a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, Access, etc., to produce correspondence and documents.
-booking rooms and conference facilities.
-attending meetings, taking minutes and keeping notes.
-managing and maintaining budgets, as well as invoicing.
-liaising with staff in other departments and with external contacts.
-ordering and maintaining stationery and equipment.
-sorting and distributing incoming post and organising and sending outgoing post.
-liaising with colleagues and external contacts to book travel and accommodation.
-organising and storing paperwork, documents and computer-based information.
-photocopying and printing various documents, sometimes on behalf of other colleagues.
- welcoming and serving the guests in a warm & friendly manner.
-Providing the guest a top quality service and personalized service.
-bears a full & comprehensive knowledge of the food & Beverage in order to facilitate guest quires.
-Supervise all the colleagues in all their job assignments and makes sure that what has been assigned to them Will be done in a proper way which is the services according to SOP's, cleanliness of equipments and set up.
-Conducts shift breifings to ensure hotel activites and operational requirements are known.
-Supervise in the amenities ordering, delivering.
-Through out the shift, talk to the guests, ask questions and seek feedback and update them prefrences.
-Being in contact with guest all over dining time to ensure guest satisfaction.
-performs other related tasks as assigned by the management.
-builds a rappot with in house guest & maintain interaction to facilitate guest recognition and obtain informationregarding their preferences.
-utilizes leadership skills & motivation techniques in order to maximize employee productivity.
-keeps immediate manager promptly & fully informed of any matter of signficance or challenges.
-maintains open line communication & coordinate with related departments to ensure customer requests & Complaints are handled effectively and efficiently.
- Delivering exceptional service with passion and dedication.
-Dignity and a sense of pride and satisfaction in job responsibilities .
-Providing an exceptional level of service that is consistently excellent .
-Have good organizational abilities and working under pessure .
-Involved in handling guests complaints, insuring that follow ups are happening and done in a timely fashion
-Greet guests and patrons personally and on the telephone
- Offer appropriate seating arrangements
- Present menus and take orders
- Ensure the quantity of menus is sufficient to cater to the number of guest
- Relay orders to the kitchen and ensure all orders are filled in a timely and accurate fashion
- Set up dining rooms and make reservation arrangements
- Maintain clean and organized tables and work area
- Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant
Diploma Degree in Hotel Management.