Manager - Operations and Marketing
Al Naba Services LLC
Total years of experience :20 years, 11 months
• Head of Operations and Marketing department.
• Directly responsible for key account’s profitability and strategic account management.
• Managing daily operations of soft services which include cleaning, waste management, pest control, landscaping
and manpower supply.
• Planning strategies to penetrate the market and continuous business up-gradation as per existing market needs.
• Suggesting plans to increase business, efficient operations and enhance quality standard.
• Managing 8 assistant managers and 9 project managers / officers for better project planning and estimations, control monthly consumables on sites and increase monthly savings by maintaining efficient inventory system.
• Actively involved for increase in business, close follow ups with quotations and tenders.
• Taking ownership of team’s monthly sales target and managing individuals to achieve desired results.
• Assist HRD during overseas recruitment of staff for supervisor’s and above category.
• Assisting the department head by visiting the projects, overseeing daily operations, meeting the clients and following up the issues.
• Manage Project managers and the individual site supervisors and ensure that key issues within their sites are progressed and operational targets are achieved.
• Business development by conducting site surveys of new projects and consulting project activities with management.
• Estimating tenders and project proposals to determine the goals, staffing/labour requirement, allotment of resources, equipments, consumables, time frame, commercial and operations aspects best suited for completing the project as per organizational objectives.
• Coordinating with Training, Quality and HSE departments to accomplish project needs.
• Mobilize new projects by preparing quality plans, operational deployment program for manpower distribution.
• Attend tender meetings, collection and submission of tenders and other important document.
• Following up with the clients to resolve any customer complaints.
• Attending internal and external meetings on site.
• Coordinating with purchasing department in case of any noncompliance.
• To submit every day report to the Head of the department and General Manager about the daily accomplishments
• Managing all daily operational activities which include deployment of workforce, assigning responsibilities to project managers, supervisors, implementing and maintaining policies and procedures of company and ensuring compliance with customer contracts.
• Controlling and limiting access to the minimum number of persons necessary to achieve the safe, secure and cost effective operation of the facility and to ensure that such persons are instructed, trained and competent to carry out their duties.
• To retain existing business along with implementing new business development plans achieving relevant growth targets for annual budget ensuring that the team develops to meet succession planning needs.
• Successfully managed team building for individual projects, implemented employee involvement and quality control programs to increase morale and performance.
• To operate and cost contracts within defined financial targets ensuring all SLA’s and KPI’s are delivered and monitored
• Single handedly created a new business activity of Water Tank Cleaning and Disinfection including all government correspondences, training and recruitment of staff, budgeting, marketing etc.
• Review the training and development needs of individuals, and provide on-site training for staff.
• Worked with limited administrative support, which required ability to “wear all hats” and successfully built and managed a cleaning team with smooth operations.
• Generated business work orders and executed successfully which involved site surveys, understanding scope of work, estimation and costing of project.
• Created prospects for new business through various marketing campaigns, including telemarketing, direct mail, cold calling, participation in trade fares and seminars and partnerships with leading firms.
• Provided information and counseling to customers on company's services that could best serve their needs.
• Administered all day to day operations, management of contracts, ensure Health and Safety processes are executed, budget control and liaison with clients and company owner.
• Ensured that SSOW are suitable and sufficient for the projects being performed and achieved profitable, efficient and safe operations of contracts.
• Worked with subcontractors to set performance standards, monitor performance, suggest improvements and ensure compliance.
• Prepared all written correspondences, administrative and operational reports.
• Initiated one-on-one review process with top customers to ensure customer satisfaction and meet or exceed quality standards.
• Planned, budgeted and coordinated various tender contracts of electro-mechanical capital works and annual maintenance contracts of soft services for government and semi-government organizations.
• Liaised with subcontractors to maintain building support systems, PPM schedules and managed soft services which include housekeeping, landscaping, security services and transportation.
• Expanded business by developing new Asian customers in China - Shanghai, Canton and coordinated business relationships with them.
• Handled financial analysis and reporting of clients at local and international level.
• Prepared weekly inventory reports and project reports and submitted to CEO.
• Liaising, coordinating and managing clients, consultants and subcontractors.
• Skilled in developing successful business office procedures resulting in productive offers, operations, accurate records and a well functioning staff.
• Successfully handled technicians and labors for various commercial capital works and maintenance projects in both hard and soft services.
• Coordinated with purchasing department for stocking and assisted in managing flow of stock in store.
