Fulfillment Leader/Risk Analyst
GE Healthcare (General Electric)
Total years of experience :11 years, 4 months
Markets Handled - EAGM and Europe
Role - Fulfillment Leader/Risk Analyst
Fulfillment Leader - Responsible for delivering customer value by supporting key business metrics centered on inventory volume management and fulfillment. Acts as partner with the regional teams, global operations, and forecasting to develop processes to capture and monitor key business information. Identify trends, variances, and constraints to drive global demand and supply operational improvements.
Risk Analyst - Partner with the forecasting team to identify production capacity needs based on anticipated demand
Develop a systematic method to capture and monitor key regional and metrics and identify Inquiry To Order (ITO) / Order To Remittance (OTR) handoff improvement opportunities.
Work with the regional and global operations team to measure service center input / output pacing by volume mix to identify key constraints
Support global teams and production centers in analyzing and identifying global quality and cycle variances and trends to drive to a network engine TAT (turnaround time) improvement.
Understand trends, drivers and communicate risks and opportunities to global production operations.
Markets Handled:
Arabian Peninsula (Bahrain, Qatar, Yemen, Oman, UAE, Kuwait, Saudi) March 1, 2012 - June 2015.
Central Eastern Europe (Serbia, Bulgaria, Macedonia, Kosovo, Montenegro, Romania, Lithuania, Bosnia, Estonia, Albania, Latvia) June 3, 2011 - Feb. 29, 2012.
Project Handled:
“Steam 5” (System for Efficient Alignment), implemented for regions Central Eastern Europe, Middle East and Africa - A system used by local MDOs for raising/requesting CNs/DNs, customer credit limit and due date extensions, sales claims, etc.
Job scope:
• Performs order entry management using SAP, analyzes as to the correctness and accuracy of details of the orders, checks sales order listings, generates purchase orders
• Communicates the final approved Orders with MDO as per calendar to enable timely execution of the shipment.
• Ensures and verifies the completion of standard requirements of orders received from the customers;
• Timely completion and communication of order confirmations to the customer before shipment
• Coordinates with the Accounts Receivables section for release of delivery block due to credit issues.
• Liaises and coordinates with the logistics section on the update of status of the orders.
• Coordinates with MDO to provide all relevant approved documents (STEAM) relating to price adjustment and qty. corrections (short/excess/damaged) issuance of credit/debit notes to the Distributors.
• Prepares Managerial Shipment Reports (Local/Imports) to give management the full details of orders for e.g.: shipped orders, under delivery order, due but not released orders, released but not shipped orders etc.
• Solves routine customer issues related to order processing.
• Prevents availability, late delivery problems and deductions; takes immediate action when necessary.
• Proactively builds strong customer relationship as a base for reliability and outstanding results.
• Generate management reports such as order status reports, CN/DN scorecards and monthly order processed tracking sheet
• Share OPL / Tip of the week among whole department team.
• Quarterly discussion of Business process / RE compliance to MDO via mails/conference calls
• Provides documents required for COC, COO, Dubai Chamber, Dubai Itrade etc. applications.
• Invoice processing using Oracle, JDE and SIPS accounting softwares, with an average of 151 invoices booked daily with 99.9% accuracy rate.
• Goods-in-transit calculation (month-end report)
• Intercompany statement reconciliation reports (month-end report)
• Trade reconciliation report (weekly report)
• Logged report (weekly report)
• Daily issues resolution and reconciliation with European counterparts.
• Commission processing
• Monitoring of Daily Sales Report and Cashier’s Report
• Promos and Incentives evaluation and qualification
• New bank accounts custodian
• Ledger validation
• Cash report and checks (dated and PDCs) monitoring
Accounts Payable Processor
• Checking and scrutinizing the validity of requests for cash disbursements and cash advances together with their respective attachments
• Prepares payable vouchers of all company expenses
• Updates and maintain monitoring ledger for recurring expenses and contractors
• Posting, adjusting and reversing of Payable vouchers
Journal Entries (using Property Mgmt System, General Ledger module, Accounts Payable module)