Saber Hussain

Sr. Team Leader at Digi Call Tele Services India Pvt Ltd

• Other
• My current job since November 2005

• Monitoring and controlling the routine activities in operations
• Reviewing the reports by Team Leaders and preparing the feedback
• Conducting daily meetings with the Team Leaders and discussing about their report statistics and the respective feedback
• Setting targets for Team Leaders as well as motivating them to achieve those targets
• Contacting the Quality & Training department to ensure the quality of the calls is up to the mark and to schedule the required training program to the team
• Contacting the administration department to ensure smoothness in the departmental services
• Reporting to senior management about the periodic updating and exceptional grievances in operations