Assistant Manager
Acacia Dahab Hotel
Total years of experience :3 years, 5 Months
- Manage and maintain all year or seasonal lodging facilities.
- Observe and monitor workers' performance to make sure that company rules and procedures are being followed.
- Confer and cooperate with other department managers to coordinate hotel activities, such as weddings.
- Answer questions about hotel policies and services. They also resolve customers complaints.
- Arrange telephone answering service, mail delivery, and answers customers questions about area.
- Use computers to order food and beverages, or prepare reports.
- Purchase supplies or services from outside vendors, such as laundry, repair, and trash.
- Inspect hotel for cleanliness and appearance.
- Coordinate front-office duties and resolve problems.
- Greet and register guests.
- Show, rent, or assign rooms or cabins.
- Collect payment and record money earned and spent.
- Receive and process advance payments. They usually send out letters to confirm that they have received payment. They may return checks if space is not available.
- Interview and hire staff.
- Assign duties to workers and schedule shifts.
* Coordinating and liaising with the local team and Head Office.
* Responsible for arranging group and individual tours, transportation, flights, hotels and local guides.
* Updated client information on Excel spreadsheet
* Responsible for dealing with complaints and inquiries.
* Manage tour leaders, Drivers, Tour guides.
* Responsible for leading a group, ensuring customer satisfaction and safety
* Awareness of and commitment to Sustainable Tourism
* The duties demanded excellent language, interpersonal and organizational skills
