Operation Manager
TRIGO QPS Pvt Ltd.
Total years of experience :5 years, 7 Months
• Managing client relationship by quality of service and dwelling with their queries.
• Imparting training to the team specific to the method of inspection and Handling / Usage of the meas-uring instruments.
• Customer complaint analysis using the 8D tool and work towards continuous improvement.
• Organizing mission, Resource planning, validation of competences and tools to the starting of the mis-sion
• Follow-up of the mission: Checking quality sorting, reporting of information and traceability.
• Compliance with the rules of Hygiene and Safety
• Management of quality: Knowledge of the QMS Installation of the preventive and corrective actions
• Human resources management: Management of the administrative tasks, working time, respect rules of procedure for a team size of 50.
• Reporting hierarchy and HQ: outstanding facts of the site, Complaints customer, suggestions internal and external, Emissions and checking of the documents and reports/ratios.
• Ensure AntiFog entries and closure of mission accordingly in TRIGO’S database.
• Process Quality Improvement: Monitor Process Variability through process & product audit.
1. First half for MPI testing
2. Data collection for SPC Activity
3. Job’s inspection in standard room.
• Quality System: Ensure the adherence to the Audits & Customers specific reviews.
1 Full Time SRT leader for product improvement.
2 Responsible for OQC activity.
3 Preparing weekly and monthly audit report and action plan for reducing rejection .
4 On line process inspection.
5 ISO Audit preparation and facing internal and external audit
6 T5S training to subordinates.
7 Field visit for problem & defects handling at customer /dealers end.