Network Security Engineer
ministry of public health
Total years of experience :15 years, 11 months
Network security duties:
• Excellence in Network Administration & providing Network Security Operations support, including complex network security design, configuration, deployment, management & troubleshooting.
• Hands-on experience in networking activities including Deployment/Management/Migration/Upgradation of multiple vendor Network & Security devices like Routers, Switches, Firewalls, SIEM Tools, Load Balancers and WAF
• Experience in end-to-end IT Infrastructure and Network Administration (WAN & LAN) for Enterprise.
• Manage and configure vulnerability Management ( Nessus)
• Manage Firewalls (PaloALto, Cisco ASA, Mcafee StoneSoft):
• Manage and configure Web Application Firewall (F5)
• Manage and configure F5 LTM
• Manage Cisco Email Security ESA
• Manage and Configure Open DNS (Cisco Umbrella )
• Manage and configure Trend Micro Email Security
• Manage and configure Trend Micro Sandbox
• Manage and configure Palo Alto Traps EDR
• Network Access Control NAC (forescout)
Installation/Configuration/Troubleshooting & Policy creation.
• Manage Iron Port (Cisco WSA): Configuration/Troubleshooting & Policy creation
• Manage DDos Protection (Arbor).
• Install and Manage Log Event Management ( solarwind )
• Strong background in setting up and Manage SIEM solution: POC IBM Qradar
• Experience in troubleshooting, Log Monitoring & Log Analysis, Network Monitoring
• Configure VPN Site to Site, remote access )
Help Desk Mission Statement
"To provide a single point of contact for users, to expedite the resolution of problems and to increase user satisfaction; to improve the delivery of committed services to users by minimizing the impact of problems and changes; to provide reports to management on the performance of services."
"To enable customers of IT to resolve business computing issues rapidly and effectively; to provide service quality information to management to allow informed decisions to be made on service improvements."
Help Desk Operator Mission Statement:
"To ensure user service levels are maintained in line with business requirements; to enable the realization of changes benefits while minimizing the risk of service impact; to expedite the resolution of problems and remove the prospect of recurrence where possible; to provide a coherent management reporting structure for service-related matters."
Definite Objectives:
· To provide a Help Desk function as the sole contact point for day-to-day IT queries and problems.
· Log and progress to satisfactory resolution all calls.
· Resolve 80%+ of all call at the Help Desk.
· Maintain sufficient knowledge and supporting documentation of business and IT status in order to assist customers in IT decisions.
· To provide management data on service quality, enabling service improvement decisions to be made.
· Highlight customer and IT training/education needs from captured data.
· Develop and maintain a proactive customer relationship.
Optional Objectives:
· Define and agree SLAs with customer groups.
· Run Facilities Shop with all IT tools/services available.
· Develop and maintain a service brochure.
· Conduct a regular visit program for all customers.
· Market IT service to existing and new customers.
· Manage IT charging.
• Senior IT & SAP administrator :at Swarovski
From 27-11-2011 to 1-11-2012 with following duties
1- Manage hardware devices
2- Software administration.
3- Solve network problems
4- end users support.
5-working I following applications (Active Directory, WSUS, DSM, Kaspersky, Citrix)
6- IT procurement.
7- SAP & process:
A_ material Management
B_ production Management
C_ Warehouse Management
8- Manage all IT assets:
-following up what the company need to buy.
-decide if particular stuff needs to change
• IT administrator: at AABFS
From 1-9- 2008 to 1-11- 2011 with the following duties:
1- Hardware and software administrator.
2-System admin (training system, OLM)
2- Network admin (Routing & Switching).
4-Troubleshooting
5- End users support
Networking (CCNA Certificated ) Software Testing. Database "SQL". Program language: ASP.net, VB.net, Oracle .C++ Software project management I wrote paper about project risk management and I describe how assigned the risk and mitigation it in the system. From September 2008 until now I am working in The Arabic Academy in position operation on system and I asset to solve network & software problems. And I have the ability to do the following jobs : Help Desk Support Specialist Network Technician Network Specialist Network Administrator Technical Support Specialist Network Engineering Technician
