IT Senior Help-Desk
October University For Modern Sciences & Arts (MSA)
Total years of experience :19 years, 9 months
Manage Active Directory Staff And Students Users Accounts
Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
Determine source of computer problems (hardware, software, user access, etc.).
Serve as liaison between staff and the technology department to resolve issues.
Perform hardware and software installations.
Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
Communicating with staff/clients through a series of actions - either face-to-face or over the telephone.
Finding solutions to problems;fixing major faults on the operating system.
Research new technology, and implement it or recommend its implementation.
Running network applications to support system and users.
Setting up new users accounts, emails, etc.
Responding within agreed time limits to call-outs/requests.
Working continuously on a task until completion (or referral to third parties, if appropriate).
Prioritizing and managing several open cases at one time
- Network Administrator “Win. Ser.2003, Domain Controller, Exchange Server”
Company database Programs maintaining(AL MOTAMMEM Program)
Develop Company Systems, Backup System
Worker Training On New S/w Or OS - MS Office and ICDL
Network, HW, SW Technical Support, HW & SW Users Troubleshooting
Microsoft Environments Installation Experience - Virus Detection & Removal Experience.
ISO Knowledge
- Responsible for maintenance the OS Of Computers.
- Responsible for Assembling And configure All Computer H/W And S/W, Windows Troubleshooting
- Responsible for Network Support, installs, upgrades.(LAN, DSL).
- Maintenance H/W Like (H.D, M.B, RAM, ..) By it's S/W Test.
- Education And Training Course (Windows, Maintenance, MS Office, ICDL )
- Responsible for maintenance the OS Of Computers.
-Responsible for Assembling And configure All Computer H/W And S/W, Windows Troubleshooting
- Responsible for Network Support, installs, upgrades.
- Responsible for Maintenance H/W Like (H.D, M.B, RAM, ..) By it's S/W Test
- Responsible for maintenance the OS Of Computers.
- Responsible for Assembling And configure All Computer H/W And S/W .
- Responsible for Network Support, installs, upgrades.
-Support DSL
- Windows Troubleshooting