Said Mohammad Ramadan A Maksoud, IT Senior Help-Desk

Said Mohammad Ramadan A Maksoud

IT Senior Help-Desk

October University For Modern Sciences & Arts (MSA)

Location
Egypt - Cairo
Education
Bachelor's degree, Bsc. Computer Science
Experience
19 years, 9 months

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Work Experience

Total years of experience :19 years, 9 months

IT Senior Help-Desk at October University For Modern Sciences & Arts (MSA)
  • Egypt
  • My current job since August 2008

Manage Active Directory Staff And Students Users Accounts
Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
Determine source of computer problems (hardware, software, user access, etc.).
Serve as liaison between staff and the technology department to resolve issues.
Perform hardware and software installations.
Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
Communicating with staff/clients through a series of actions - either face-to-face or over the telephone.
Finding solutions to problems;fixing major faults on the operating system.
Research new technology, and implement it or recommend its implementation.
Running network applications to support system and users.
Setting up new users accounts, emails, etc.
Responding within agreed time limits to call-outs/requests.
Working continuously on a task until completion (or referral to third parties, if appropriate).
Prioritizing and managing several open cases at one time

IT Specialist, IT Head at COMEX Industrial Company
  • Egypt
  • October 2006 to August 2008

- Network Administrator “Win. Ser.2003, Domain Controller, Exchange Server”
Company database Programs maintaining(AL MOTAMMEM Program)
Develop Company Systems, Backup System
Worker Training On New S/w Or OS - MS Office and ICDL
Network, HW, SW Technical Support, HW & SW Users Troubleshooting
Microsoft Environments Installation Experience - Virus Detection & Removal Experience.
ISO Knowledge

Technical Support at Double Click
  • Egypt
  • January 2006 to June 2006

- Responsible for maintenance the OS Of Computers.
- Responsible for Assembling And configure All Computer H/W And S/W, Windows Troubleshooting
- Responsible for Network Support, installs, upgrades.(LAN, DSL).
- Maintenance H/W Like (H.D, M.B, RAM, ..) By it's S/W Test.
- Education And Training Course (Windows, Maintenance, MS Office, ICDL )

Technical Support at :Egypt for Trading & Eng. 'ETE'
  • Egypt
  • May 2005 to December 2005

- Responsible for maintenance the OS Of Computers.
-Responsible for Assembling And configure All Computer H/W And S/W, Windows Troubleshooting
- Responsible for Network Support, installs, upgrades.
- Responsible for Maintenance H/W Like (H.D, M.B, RAM, ..) By it's S/W Test

Technical Support at United Group
  • Egypt
  • August 2004 to May 2005

- Responsible for maintenance the OS Of Computers.
- Responsible for Assembling And configure All Computer H/W And S/W .
- Responsible for Network Support, installs, upgrades.
-Support DSL
- Windows Troubleshooting

Education

Bachelor's degree, Bsc. Computer Science
  • at October 6 University
  • August 2004

Specialties & Skills

Active Directory
CCNA, MCSE 2003,MCITP 2008,MCSA2012,Hyper-V 2012
Hyper V
Network Administration
Oracle,Crystal Report ,MS SQL server

Languages

English
Expert

Training and Certifications

Microsoft Hyper-V Server 2012 and system Center (Certificate)
Date Attended:
May 2012
Valid Until:
January 9999
MCP (Certificate)
Date Attended:
May 2012
Valid Until:
January 9999

Hobbies

  • Sports