People Services Manager
Colliers International
Total years of experience :23 years, 4 Months
When I joined in 2013, I was responsible for creating the People Services department to serve the Business line of the company. I adapted a shared services model where Human Resources and Finance were independent but created a Business Support Services department responsible for General Administration, Purchasing, IT, Reception, Government Relations, Business Travel Coordination, Marketing and basic accounting services.
I created the manuals and described the workflows and policies & procedures for the Business Support Services department to function efficiently and with the highest standards. The feedback was excellent and very positive and the department grew in 2 years to include 7 employees in total.
In addition to supervising the Business Support Services Department, I was the Human Resources Manager for Saudi Arabia responsible for Recruitment of highly qualified Real Estate Advisors and was successful in attracting senior to junior candidates in various roles.
I was also the company’s training advocate responsible for creating training opportunities to employees to enhance their professional skills. I have created a career path model with various competencies that was introduced to managers and employees and used to determine their training plan.
In addition, I have created a Performance Management Program for the yearly evaluation of employee’s performance and the program was well received by our office in Dubai who chose to implement it as well.
I have also introduced the 360 feedback for managers as well as the company’s engagement survey. These programs helped us introduce programs to retain and motivate the company’s workforce and also enabled managers to work on their leadership skills.
With my extensive knowledge of Human Resources and employment Law, I acted as the main advisor for both Regional and local management in Staff Relations cases and also provided guidance to employees and managers on HR policies and practices.
Managed the annual salary review process and developed company’s compensation plan;
Ensured that all company policies and procedures are up to date in line with current employment law;
Managed the payroll operations on monthly basis in addition to End of Service Benefits calculation for departing employees.
Managed all Government Relations tasks and supervised the work of the two (2) GR officers.
I was appointed in 2014 the project manager for moving our main office to Al Faisaliah Tower and was involved in the design that will fit the needs of employees and increase their morale. I overlooked the office fit-out process with the contracting company and ensured that the office was complete and ready on time as per the agreed contract.
I have assisted the Managing Director in various marketing events and overlooked the logistics of our company’s participation in events such as Euromoney conference, the Saudi Big5 Event, Cityscape and other major real estate events.
Performed various other duties as required.
Responsible for leading a team of HR professionals to partner with Organizations and its managers, divisional leaders and employees to develop and facilitate best practices in human resources, which enable our clients to hire, motivate, reward and retain quality staff.
My duties involved providing HR Consulting Services for Saudi companies through a Saudi Management Consultancy Company, where my part is to develop and design their Organizational Structures, Job Description Cards, Recruitment & Selection Systems, Performance Management Systems, Salary Scales and Benefits Packages, Motivation and Incentives and Commission Schemes, and HR Administration Policies & Procedures.
Managed for almost 6 years the overall provision of Human Resources services, policies and programs for the embassy and worked under the supervision of the Management Counsellor Officer.
Performed all human resources functions, including recruiting and staffing; organizational planning; performance management; staff relations, benefits and compensations; retention and awards programs; employment and compliance to Saudi Labor Law.
Designed a staffing policy, helped implementing a Performance Management Program at the embassy in Riyadh and Amman and trained a total of 150 employees.
Recognition received from both Ambassadors in Riyadh and Amman for “Performance Management Training” and “HR Best Practices”.
Revised and updated the Staff handbook governing the regulations and conditions of employment.
Developed an orientation program for newly hired employees and performed duties as the embassy’s training coordinator.
Assisted department heads in writing job descriptions and ensuring correct classification of the position as per the department’s standards.
Prepared annual reports and human resources plans to the Ambassador and headquarters as requested.
Supervised the activities performed in all work units within the office, including main reception, mail room, purchasing, government relations, office petty cash and human resources.
Assisted in the development and implementation of policies within the office and developed standard operating procedures, forms, work flows, practices and systems.
Advised employees when unusual work situations arise or when new procedures are instituted.
Performed personnel administrative tasks, including coordinating and participating in the hiring and promotion process, supervising the training of new employees and the ongoing training of other employees, resolving unusual employee problems, and supervising employee time and attendance records.
Regularly met with subordinate supervisors and other staff to exchange information and to discuss issues affecting the office. Called and conducted formal staff meetings in order to exchange information and to discuss ways to make the office function more efficiently. Assisted in the preparation of the office budget and maintained the petty cash.
Dealing with Government institutions and responsible for all kind of visas with a good knowledge of UAE Labor Law.
Performed customer service functions by answering employee requests and questions.
Conducted induction and benefits enrollment for new employees.
Performed payroll/benefit-related reconciliations to General Ledger and other accounts.
Conducted audits of various payrolls, benefits or other HR programs and recommended any corrective action.
Updated HR spreadsheet with employee change requests and processed paperwork.
Assisted with processing of terminations.
Assisted with the preparation of the performance review forms.
Assisted HR Director with various research projects and/or special projects.
Assisted with recruitment and interview process.
Scheduled meetings and interviews as requested by HR Director.
Made photocopies, faxed documents and performed other clerical functions.
Filed papers and documents into appropriate employee files.
Prepared new employee files.
Processed mail and performed other duties as assigned.
I spent two years working in various departments in the hotel; to accomplish my diploma; including:
Executive Offices; reporting to the General Manager.
Food & Beverage Department.
Finance & Accounting Department.
Human Resources Office.
Front Office including Housekeeping & Reservation.
Sales & Marketing Department.
