customer services manager
perfect smile dental centre
Total years of experience :14 years, 0 Months
- Oversee patient services to meet treatment goals.
- Schedule patient appointments and make reminder calls.
- Reschedule missed appointments and perform appointment cancellations when required.
- Answer patient calls, direct calls to appropriate staffs and take accurate messages.
- Respond to patient queries and concerns in a timely manner.
- Obtain patient’s insurance information and verify the same with insurance companies.
- Inform patients about their co-payments and insurance coverage.
- Assist patients in filling required paperwork and collect co-payments at each visit.
- Follow and enforce departmental policies and procedures.
- Maintain patient database up-to-date and accurate.
- Assist in development of patient service programs to ensure patient satisfaction.
- Recruit, train and mentor patient service staffs.
- Review and recommend improvements to existing patient service programs.
- Oversee patient services to meet treatment goals.
- Schedule patient appointments and make reminder calls.
- Reschedule missed appointments and performs appointment cancellations when required.
- Answer patient calls, direct calls to appropriate staffs and take accurate messages.
- Respond to patient queries and concerns in a timely manner.
- Handling patient’s complaints.
- Arabic translator, for patients who can’t speak English.
- Obtain patient’s insurance information and verify the same with insurance companies.
- Inform patients about their co-payments and insurance coverage.
- getting the approval from insurance company for some procedure.
- Assist patients in filling required paperwork and collect co-payments at each visit.
- Follow and enforce departmental policies and procedures.
- Maintain patient database up-to-date and accurate.
- Assist in development of patient service programs to ensure patient satisfaction.
- Sort and distribute incoming mail to areas and staff within the organization and dispatch outgoing mail.
- Write business letters, reports or office memos using word processing programmers.
- Setting up the examination venues.
- Implementing the exam rules and regulations and remaining vigilant throughout the examination duration.
- Assisting the candidates before, during and after the examination.
- Checking attendance during examinations, recording details of late arrivals and ensuring that proper seating plans are followed.
- Delivering and collecting the answer sheets.
- Supervising candidates in leaving the examination venues in a quiet and disciplined manner
Provide excellent interpersonal communication and customer service skills, and good telephone etiquette.
- Knowledge of medical terminology.
- Effective oral and written communication skills.
- Ability to perform in a high-pressure environment.
- Ability to organize and prioritize work.
- Ability to deal effectively and professionally with a variety of different individuals.
- Experience with computerized scheduling and registration systems.
- Responsible in building collaborative effort between colleagues and other staff in the facility.
- Extensive Knowledge of major insurance companies coverage network in the U.A.E.
- Billing (collecting the money and settling bills).
- 2008- Arab Bank Mina Branch, Tripoli, Lebanon
As cashier and filing for one year
2009 - From Master 1 (business Administration - finance) the Lebanese University, Tripoli North of Lebanon
2008 - From Bachelor in Business Administration (Finance) the Lebanese University, Tripoli North of Lebanon
Education and Academic Qualifications: 2005 - Baccalaureate (General Science-maths) from AL Oyoun hight school Lebanon