ساحل قادري, IT Technical Support Representative

ساحل قادري

IT Technical Support Representative

M H Alshaya

البلد
الكويت
التعليم
بكالوريوس, Bachelor Of Commerce
الخبرة
7 سنوات, 7 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :7 سنوات, 7 أشهر

IT Technical Support Representative في M H Alshaya
  • الكويت
  • نوفمبر 2014 إلى فبراير 2015

Worked with M.H. Alshaya Co. for 3 months as a Technical Support Representative in the I.T Call Center Department. (Outsource)

• Providing Technical support to customers on telephone/e-mail with issues relating to PC’s and Internet.

• Installed different operating systems, software and hardware as per requirement.

• Handling client complaints, remedies, maintaining & troubleshooting desktops, laptops etc.

• Installation and Troubleshooting of wireless network

• Supporting the field engineer to resolve the problem related to internet connection at user end

• Updating servers with latest service packs and hot fixes.

• PC assembling and troubleshooting.

• Interacting with customers, vendors & developing customer relationship.

• Documenting each and every thing related to IT Department

Customer Sales Representative في CMS Computer LTD
  • الهند - مومباي
  • يونيو 2010 إلى يوليو 2014

Worked for 4 years as a personal banker and sales representative for
Barclays bank. (UK) in a call center. Outsource project CMS Computer Mumbai


• Determining requirements by working with customers.

• Handling customers queries regarding their accounts.

• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

• Maintains call center database by entering information.

• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Giving brief knowledge about the accounts available which can provide them with
a higher rate of interest.

• Arranging home insurance, car insurance and life insurance,
Checking the renewal dates of their insurance & updating the costumers.

• Preparing sales report at the end of the day.

• Making quotation for the new costumers and emailing them through the desired system.

• Transferring funds between accounts and also making third party transfers.

Tour Coordinator في Mansour Travels & Tourism Agency Jeddah Saudi Arabia
  • المملكة العربية السعودية - جدة
  • أبريل 2007 إلى أبريل 2010

Worked with Mansour Travels &Tourism Agency
Jeddah, Saudi Arabia for 3 years as tours coordinator/reservations.

• Handling passengers & providing them with the best package.

• Preparing travel calendar

• Giving brief knowledge about particular flights & hotels available in the particular destinations to bring them to a comfort level.

• Arranging packages as defined by the passengers regularly.

• Checking the flights and hotels fares and tariffs updates.

• Preparing Daily sales report.

• Answering phone calls & giving proper response.

• Making quotation, cash invoice and international license for the passengers

الخلفية التعليمية

بكالوريوس, Bachelor Of Commerce
  • في Swaran Mukth Shiksha Peeth , Punjab
  • يونيو 2014

Specialties & Skills

Customer Support
Administrative
Call Center

اللغات

الانجليزية
متمرّس

الهوايات

  • Cricket, Swimming, Horse Riding, Reading, Archery, Volleyball & rapport building with people