sahil kadri, IT Technical Support Representative

sahil kadri

IT Technical Support Representative

M H Alshaya

Location
Kuwait
Education
Bachelor's degree, Bachelor Of Commerce
Experience
7 years, 7 months

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Work Experience

Total years of experience :7 years, 7 months

IT Technical Support Representative at M H Alshaya
  • Kuwait
  • November 2014 to February 2015

Worked with M.H. Alshaya Co. for 3 months as a Technical Support Representative in the I.T Call Center Department. (Outsource)

• Providing Technical support to customers on telephone/e-mail with issues relating to PC’s and Internet.

• Installed different operating systems, software and hardware as per requirement.

• Handling client complaints, remedies, maintaining & troubleshooting desktops, laptops etc.

• Installation and Troubleshooting of wireless network

• Supporting the field engineer to resolve the problem related to internet connection at user end

• Updating servers with latest service packs and hot fixes.

• PC assembling and troubleshooting.

• Interacting with customers, vendors & developing customer relationship.

• Documenting each and every thing related to IT Department

Customer Sales Representative at CMS Computer LTD
  • India - Mumbai
  • June 2010 to July 2014

Worked for 4 years as a personal banker and sales representative for
Barclays bank. (UK) in a call center. Outsource project CMS Computer Mumbai


• Determining requirements by working with customers.

• Handling customers queries regarding their accounts.

• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

• Maintains call center database by entering information.

• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Giving brief knowledge about the accounts available which can provide them with
a higher rate of interest.

• Arranging home insurance, car insurance and life insurance,
Checking the renewal dates of their insurance & updating the costumers.

• Preparing sales report at the end of the day.

• Making quotation for the new costumers and emailing them through the desired system.

• Transferring funds between accounts and also making third party transfers.

Tour Coordinator at Mansour Travels & Tourism Agency Jeddah Saudi Arabia
  • Saudi Arabia - Jeddah
  • April 2007 to April 2010

Worked with Mansour Travels &Tourism Agency
Jeddah, Saudi Arabia for 3 years as tours coordinator/reservations.

• Handling passengers & providing them with the best package.

• Preparing travel calendar

• Giving brief knowledge about particular flights & hotels available in the particular destinations to bring them to a comfort level.

• Arranging packages as defined by the passengers regularly.

• Checking the flights and hotels fares and tariffs updates.

• Preparing Daily sales report.

• Answering phone calls & giving proper response.

• Making quotation, cash invoice and international license for the passengers

Education

Bachelor's degree, Bachelor Of Commerce
  • at Swaran Mukth Shiksha Peeth , Punjab
  • June 2014

Specialties & Skills

Customer Support
Administrative
Call Center

Languages

English
Expert

Hobbies

  • Cricket, Swimming, Horse Riding, Reading, Archery, Volleyball & rapport building with people