IT Technical Support Representative
M H Alshaya
Total des années d'expérience :7 years, 7 Mois
Worked with M.H. Alshaya Co. for 3 months as a Technical Support Representative in the I.T Call Center Department. (Outsource)
• Providing Technical support to customers on telephone/e-mail with issues relating to PC’s and Internet.
• Installed different operating systems, software and hardware as per requirement.
• Handling client complaints, remedies, maintaining & troubleshooting desktops, laptops etc.
• Installation and Troubleshooting of wireless network
• Supporting the field engineer to resolve the problem related to internet connection at user end
• Updating servers with latest service packs and hot fixes.
• PC assembling and troubleshooting.
• Interacting with customers, vendors & developing customer relationship.
• Documenting each and every thing related to IT Department
Worked for 4 years as a personal banker and sales representative for
Barclays bank. (UK) in a call center. Outsource project CMS Computer Mumbai
• Determining requirements by working with customers.
• Handling customers queries regarding their accounts.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Maintains call center database by entering information.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Giving brief knowledge about the accounts available which can provide them with
a higher rate of interest.
• Arranging home insurance, car insurance and life insurance,
Checking the renewal dates of their insurance & updating the costumers.
• Preparing sales report at the end of the day.
• Making quotation for the new costumers and emailing them through the desired system.
• Transferring funds between accounts and also making third party transfers.
Worked with Mansour Travels &Tourism Agency
Jeddah, Saudi Arabia for 3 years as tours coordinator/reservations.
• Handling passengers & providing them with the best package.
• Preparing travel calendar
• Giving brief knowledge about particular flights & hotels available in the particular destinations to bring them to a comfort level.
• Arranging packages as defined by the passengers regularly.
• Checking the flights and hotels fares and tariffs updates.
• Preparing Daily sales report.
• Answering phone calls & giving proper response.
• Making quotation, cash invoice and international license for the passengers