Asst Manager Sales and Opeartions
Interconnect Solutions Ltd
Total years of experience :18 years, 5 Months
- Successfully developed business across Africa and South East Asia
- Effectively utilised networking to maintaining yet enrolling newer customers
- Visited the customers to develop the business relationship, trust and level of efficiency. Have visited Bangladesh, Afghanistan, Pakistan, Maldives, Oman, Nepal and Morocco in this regard.
- Ensured that the customer enquiries are answered in a timely manner and revert with the best proposal at the right market price
- Kept an eye on the new technologies related to our scope of work to make sure we propose the right and adapted product to the customer
- Market studied different new markets to adapt our approach to these countries
- Participated in ERP development, and providing feedback to incorporate user based feedback to perfect the model.
• Responsible for directing and developing logistics operations for the district
• Managing an international network of agents
• Managing and guiding a team of 9 persons in the daily operations
• Ensuring operations run smoothly and uninterrupted
• Communicating company goals to staff
• Following up pending matters with clients
• Maximizing profitability by offering superior client services
• Personally training staff and supervisors to provide career development
• Conduct open talk seminars where staff members suggest ways to improve production and operations
• Provides logistics guidance, advice, as well as assistance within the geographic boundaries of the district
• Identify logistic issues and assist higher level professionals in handling daily activities of logistics
• Assigned the tasks of handling customer complaint and implementing corrective action
• Responsible for communicating with customers on daily requirement and orders
• Performs tasks like preparing data entry and confirmation of key milestones like arrival, departure, and customs clearance as per the specifications of Customer Standard Operating Procedures
• Responsible for planning and scheduling appropriate modes of transportation based on daily needs
• Ensures that the documentation is accurately processed, distributed and released to forwarders, carrier, agents and customers in a timely manner
• Generates standardized process for clients assigned to group including report requirements, compliance requirements and systems requirements
• Solves external and internal client customer service issues in a cost expeditious and effective manner
• Analyzes service issues and implements performance improvement processes to improve future service delivery
• IATA DG certified, able to identify and process all kind of dangerous goods.
• In-charge of AOG shipments department for two (2) years.
• Responsible for making shipment arrangement as per customer's requirements
• Acted as a dispatcher, arranged, picked up and delivered, updated system, directed drivers, customer services & troubleshoot.
• Prioritizes items for dispatch as well as prepare distribution plans
• Performed any duties related to logistics and supply operations under the instructions of Logistics Officer
• Explained processes to and appraised performance of fresh drivers to guarantee correctness of paperwork.
• Interacted with other terminals regarding problem solving.