Md Saiful Islam

Welcoming passengers/ customers and managing help desk counter to ensure required support for customers
 Check-in and assisting customers in performing smooth check-in through helping them maintain baggage weight and carrying security items as per airline policy.
 Helping customers in ensuring proper security checking and timely boarding
 Assisting specialized children and passengers to undergo check-in immigration
and boarding procedures.
 Preparing seat-plan within the aircraft as per customers’ requirement and
suitability.
 Guide passengers to airport restrooms, restaurants or gift shops
 Supporting the arrival customers to conduct immigration process and receive
their baggage.
 Handling customer complaints regarding services, lost and found belongings
of customers and solving their problems to ensure customers’ satisfaction and
retain the goodwill of Emirates.
 Updating passengers regarding any kind of change in flight schedule such as
delay due to maintenance or any other reasons.
 Experienced in Baggage claims and using World Tracer to locate and lost or
mishandled baggage.
 Coordinating and managing staff around the aircraft in between flight’s landing
and take-off

1. Report day-wise customer relations update to the Supervisor.
2. Forward problems to the concern department for solutions by CMS Software(Customer Management System),
3. Maintain interdepartmental Communications and organizing team meetings to solve newly popped-up problems
4. Document problems and solutions from subscribers,
5. Deal critical complaints from customers and provide best solutions to ensure customer satisfaction
6. Negotiate and reply to customers’ queries and feedback to ensure customer retention
7. Organize Training Sessions for Customer Relations Executive’s skill development.