Corporate Travel Consultant
ORIENT TRAVELS AND TOURISM LLC
Total years of experience :9 years, 6 months
¬ Developed in-depth understanding and expertise in Travel/Aviation policies and regulations and successfully implemented in accordance with varying corporate needs within a short period of time.
¬ Entrusted and successfully coordinated travel arrangements encompassing various global destinations, modes of transportation, price points and courteous service to employees of more than 30 corporate clients and implants as well.
¬ Processed and completed travel requirements (make reservation in accordance to initial enquiry, to ticket issuance and file completion with invoicing) as requested by clients in accordance with their travel policy. This covered all aspects of travel flight booking, exchanging, cancellation and/or refunding of air travel, hotel accommodation, car hire, insurance, visa advisory, etc.
¬ Contributed significantly to the company’s revenue by actively utilizing the facility of commissionable fares, Adhoc fares and Airline Corporate deals.
¬ Demonstrated high level of professionalism in terms of customer retention and customer satisfaction through extensive research of client’s travel plans, facilitated them with most reasonable options as per their convenience and at the same time adhering to the corporate’s travel budget.
¬ Negotiated with suppliers (Airlines, hotel, car rental vendors) on the customer's behalf, checking availability, locating the best value for money travel solution.
¬ Established a good rapport with clients by actively assessing to client’s needs, issues, complaints and concluded by implementing appropriate solutions.
¬ Identified the areas of potential challenge that may arise from customer and ensured prompt resolution by informing to the direct operations manager.
¬ Achieved and consistently met the target of 300 and above monthly transactions.
¬ Resolved complicated routes and itineraries.
¬ Performed beyond routine tasks and displayed exceptional skills by consolidating data on multiple of number of new tickets bought, exchanged and refunded along with their respective value displaying the total impact on the client’s business.
¬ Delivered excellent customer service by proactively monitored, sorted all GDS daily queues and notified clients in advance in regards to any flight schedule change, cancellation.
¬ Strengthened multitasking capability by managing 30 plus corporates within the stipulated SLA (Service Level Agreement) of 2 hours on three different GDS designated as per their respective profiles simultaneously handling customer’s calls in a polite and professional manner.
Ø Analyzed and dispatched incoming memos, submissions, and reports to determine their
significance and planned their distribution.
Ø Maintained assigned area, files, supplies and equipment in clean and orderly manner.
Ø Ordered and distributed office supplies while adhering to a fixed budget.
Ø Checked lists of items and requirements of the customers.
Ø Organized and tracked Purchase Orders.
Ø Arranged all travel plans for both business and personal trips both domestic and international
(commercial and private travel) including hotel reservations with special requests/preferences,
car reservations, passport renewal and visa applications and providing complete itineraries for
staff and superiors.
Ø Managed Administrative Manager’s and Executives outgoing correspondence to staff and clients
which requires an understanding of client sensitivities and business practices.
Ø Initiated and maintained a database of each staff members consisting of their respective contact
details, email address, passport and visa status .
Ø Provided exceptional customer service by appropriately answering client concerns, forwarding
messages and confirming appointments as necessary.
Ø Assisted in the process of month payroll for the company while maintaining complete and
accurate employee records and files.
Ø Maintained utmost discretion when dealing with diplomatic and confidential issues.
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courses: v Senior Secondary Certificate
Affiliated to National Open Schooling