Sajjad Khan, IT Support

Sajjad Khan

IT Support

Emirates Palace Hotel

Location
United Arab Emirates
Education
Bachelor's degree, Networking and Database
Experience
12 years, 7 months

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Work Experience

Total years of experience :12 years, 7 months

IT Support at Emirates Palace Hotel
  • United Arab Emirates - Abu Dhabi
  • My current job since December 2015

 Property Management System(Opera, Point of Sales System\[Micros\])
 Data Networks
o General Administration & troubleshooting
 Alcatel EPABX System
 IP, Digital & Analog
 Imaging of Operating system, Disaster and Recovery
 Daily system monitoring, verifying the integrity and availability of all hardware, and verifying completion of scheduled jobs such as backups
 Providing analytical and technical solutions to fulfill the user & guest requests
 Installing, configuring & troubleshooting Desktop/Laptop hardware, Operating systems, Applications, Network problems
 Prioritizing and managing many open cases at one time
 Resolve system errors and problems as they occur applying the appropriate fixes to those problems & document these resolutions
 Solving complex problems, applying common sense approach, and weighing various pieces of information to accurately identify and understand the problem

Information Technology Officer at Islamabad Serena Hotel
  • Pakistan - Islamabad
  • August 2011 to November 2015

My job responsibilities are as follows.
• General troubleshooting
• Property Management System(Opera, POS (Point-of-Sales) System\[Micros\])
• Back Office System (Micros Fidelio Financials, Fidelio Materials Control & Vision Reporting Tool)
• VingCard Electronic key card System
• Alcatel EPABX (Electronic Private Automatic Branch Exchange) System (Administration)
o IP, SIP, Digital & Analog
• Data Networks & Firewall
o General Administration & troubleshooting
• Digital IPTV (Internet Protocol Television) System (Monitoring)
• Internet & Communication
• Milano SPA management system
• Blue Bird Car Rental System (Installation & General Troubleshooting)
• Currently working on AAA(Authentication, Authorization & Accounting) Radius Server
• Primary Domain Controller (Active Directory)
• NMS (Network Management System) Monitoring
• Wired & Wireless Internet
• Digital Signboard
• Daily Backup of all Hotel Applications

Education

Bachelor's degree, Networking and Database
  • at Agriculture University Peshawar
  • May 2011

Specialties & Skills

Operating Systems
Microsoft Office
IT Operations
Database Solutions
Networking Software

Languages

English
Intermediate
Urdu
Expert

Training and Certifications

Oracle Certified Professional (OCP) (Certificate)
Date Attended:
June 2010
Valid Until:
December 2010