IT Support
Emirates Palace Hotel
Total years of experience :12 years, 7 months
Property Management System(Opera, Point of Sales System\[Micros\])
Data Networks
o General Administration & troubleshooting
Alcatel EPABX System
IP, Digital & Analog
Imaging of Operating system, Disaster and Recovery
Daily system monitoring, verifying the integrity and availability of all hardware, and verifying completion of scheduled jobs such as backups
Providing analytical and technical solutions to fulfill the user & guest requests
Installing, configuring & troubleshooting Desktop/Laptop hardware, Operating systems, Applications, Network problems
Prioritizing and managing many open cases at one time
Resolve system errors and problems as they occur applying the appropriate fixes to those problems & document these resolutions
Solving complex problems, applying common sense approach, and weighing various pieces of information to accurately identify and understand the problem
My job responsibilities are as follows.
• General troubleshooting
• Property Management System(Opera, POS (Point-of-Sales) System\[Micros\])
• Back Office System (Micros Fidelio Financials, Fidelio Materials Control & Vision Reporting Tool)
• VingCard Electronic key card System
• Alcatel EPABX (Electronic Private Automatic Branch Exchange) System (Administration)
o IP, SIP, Digital & Analog
• Data Networks & Firewall
o General Administration & troubleshooting
• Digital IPTV (Internet Protocol Television) System (Monitoring)
• Internet & Communication
• Milano SPA management system
• Blue Bird Car Rental System (Installation & General Troubleshooting)
• Currently working on AAA(Authentication, Authorization & Accounting) Radius Server
• Primary Domain Controller (Active Directory)
• NMS (Network Management System) Monitoring
• Wired & Wireless Internet
• Digital Signboard
• Daily Backup of all Hotel Applications