Service Management/Services Specialist
HP
Total years of experience :25 years, 2 months
Currently working at HP as a Services Information Developer, working with key technologies that included SharePoint products and related technologies, SQL Server, SSIS, SSRS, .Net Technologies and SharePoint solutions along with integration with Great Plains.
Providing
• Incident Management
• Configuration Management
• Change & Emergency Change Management
• Deployment Management
using ITIL processes and procedures.
Responsibilities included
• Response to RFP’s (Request for Proposals)
• Architecture Solution for RFP’s
• Response and Solutioning for Enhancement Requests
• SharePoint SME
• Meridio Document Management
• Great Plains functional and technical consultant
• .net Solution SME
• VS Team Foundation Services Expert
Have worked with major clients that include the following
• Elections Ontario
o SharePoint Migration from SP2003 to SP2010
o EMS application integration with Great Plains
o Key Performance Indicators on EMS application with integration with SharePoint
o Electoral District’s Field Communications integration with SharePoint and EMS
o Enhancement and Performance Improvements project
• Projects in the pipeline
o SharePoint Migration from SP2010 to SP2013
Worked at Injazat as a Senior Information Specialist, working with key technologies that included SharePoint products and related technologies, Great Plains, Business Portal, SQL Server and .net Technologies. Have worked with major clients that include Mubadala Development Company, TwoFour54, Federal Authority for Nuclear Regulation, Emirates Nuclear Energy Company, just to name a few.
Mubadala Development Company, Abu Dhabi, United Arab Emirates
• Mubadala Ticket Sales Application
• Change Control Board Application
• SharePoint 2010 Roadshow and migration from SharePoint 2007 to SharePoint 2010.
• SharePoint SSO for Oracle
• Bespoke .net applications
• SharePoint 2003 to SharePoint 2007 migration
• Great Plains Business Portal, ESS Salary Slips
• SharePoint 2003/2007 & 2010 Administration
• Upgrading Great Plains v7.5 to Great Plains v9
• Great Plains Support and report development
TwoFour54, Abu Dhabi, United Arab Emirates
• Requirement gathering exercise for SharePoint Portal 2007, and based on these requirements the SharePoint Portal was successfully deployed
Federal Authority for Nuclear Regulation and Emirates Nuclear Energy Company, Abu Dhabi, United Arab Emirates, Abu Dhabi, United Arab Emirates
• Communication Portal, requirements analysis and delivery of a SharePoint portal allowing two different domains/organizations to have a shared portal for sharing requests between each other.
Masdar
• Requirement gathering exercise for SharePoint Portal 2007, and based on these requirements the SharePoint Portal was successfully deployed
Took up the role of an IT manager in a gypsum retail and manufacturing organization, Arab Technical Establishment.
Initially took the initiative to configure the Sales Order Processing module in Great Plains, to allow for multiple deliveries and consolidating invoices based on deliveries completed. Proceeded to bring remote offices online in the system using VPN tunnels.
Other roles and projects that were completed as my tenure as the IT Manager included
• Upgrading Great Plains v7.5 to Great Plains v8
• Setup new Infrastructure
o IP Telephone setup
o Domain Setup
o Exchange Setup
• Maintaining IT budgets
• IT Policy Management
Joined eRAD International as a senior developer and Systems implementer. Building on the knowledge learned by implementing Solomon IV, stepped up to implement Great Plains in-house for the organization and for valued clients across Bahrain.
Projects Summary
Great Plains, Liquidity Management Center, Kingdom of Bahrain
Implementation of Great Plains v7.5 Financial Systems. Modules included during the implementation are General Ledger, Accounts Payables, Account Receivables. Customized Reporting include Trial Balance, Income Statement, Budgetary Reports, vendor and customer Trial Balance.
Technologies included were SQL Server 2000, Crystal Reports, FRx Financial Reporter, Microsoft Great Plains.
Great Plains & Retail Management System, Ellie and Jean, Kingdom of Bahrain
Implementation of Great Plains v7.5 Financial Systems. Modules included during the implementation are General Ledger, Accounts Payables, Account Receivables integrating inventory with Microsoft Retail Management System. Customized Reporting include Trial Balance, Income Statement, Budgetary Reports, vendor and customer Trial Balance.
Technologies included were SQL Server 2000, Crystal Reports, FRx Financial Reporter, Microsoft Great Plains.
Started career as junior developer and worked through the years to senior developer and solutions architect.
Projects Summary
Kardex Storage Application, Hafr Al-Baten Military Hospital, Saudi Arabia
Lead developer in a VB.net application integrating the Kardex filing machines using comm. port, to a custom Inventory system. Enabling the users to request an item from the inventory, resulting in the necessary shelves from the filing system to be available.
Technologies used were SQL Server 2000, Crystal Reports, VB.net.
Time Tracking, Ministry of Information, Kingdom of Bahrain
Developed an employee Time Tracking application, which integrated with the existing door access system, enabling to track total time spent in the office, time spent out of office during office hours, and a wide range of attendance reports.
Technologies used were SQL Server 2000, Crystal Reports, VB.net
Solomon IV, Yokogawa Middle East, Kingdom of Bahrain
Implementation of Solomon IV Financial Systems. Modules included during the implementation are General Ledger, Accounts Payables, Account Receivables, and Project Accounting. Customized Reporting include Trial Balance, Income Statement, Budgetary Reports, vendor and customer Trial Balance (Arabic and English Reports), Project reports.
Technologies included were SQL Server 7, Crystal Reports, FRx Financial Reporter, Solomon IV.
Solomon IV, Bahrain Stock Exchange, Kingdom of Bahrain
Implementation of Solomon IV Financial Systems. Modules included during the implementation are General Ledger, Accounts Payables, Account Receivables, and Payroll. Customized Reporting include Trial Balance, Income Statement, vendor and customer Trial Balance (Arabic and English Reports).
Technologies included were SQL Server 7, Crystal Reports, FRx Financial Reporter, Solomon IV.
K-Plus Catering POS, K-Plus, Kingdom of Bahrain
Developed a Point of Sales application for a cafe in Bahrain.
Technologies included are SQL Server7, VB6 and Crystal Reports
Hi-Call Data Capture, Telemedia, Kingdom of Bahrain.
Lead Developer in developing an application integrating with proprietary Hi-Call Telephony System. Technologies included are SQL Server 7, MS Access, VB 6 and Crystal Reports
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