Material coordinator
Exel Saudi Arabia
Total years of experience :16 years, 4 months
• Dispatch of recovered materials and liaison with Clients.
• Cancellation of claims for recovered materials.
• External communication with all supply chain points - vendors, transport companies, ports/airports, clients.
• Internal communication with Management, Transport, Planning, kingdom-wide cross dock facilities, Customer Services, Document Control, Finance
• Extensive use of systems as part of material tracking procedures.
Responsible of a Coordination Unit a team of 16 officers based in 9 cities Kingdom wide.
Coordinate with CODE 3 department responsible for Planning & execution of urgent & emergency material on priority basis.
Co-ordinate with transport to execute Planning trips in elapsed time.
Oversaw the daily operation of the transportation department.
Root cause analysis & define scenarios for better results.
Making KPI’s (Key Performance Indicator) for all operational sites related this project.
Define Business processes with performance measure.
Analyzed data to monitor performance and planned improvements.
Reviewed logistical problems and recommended solutions.
Possessed a commitment to quality and continuous enhancements.
Responded to incoming customer calls to address equipment, service and contract issues.
Provided timely review of service related paperwork to determination eligibility for billing when required.
Organizing various kinds of logistics related information and regular follow up with the shipping companies.
Handling problem resolution with customers, service providers and Logistics Centers.
Preparation of all supporting documentation.
Ensuring quality and timely completion in the engagements as per the firm’s standards.
Facilitate claims process with customer.
Regular follow up with our clients through email.
Perform advanced daily tracks and trace customers.
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• Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
• Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
• Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.