Saleh Al-Mulla, Computer and Communication Analyst

Saleh Al-Mulla

Computer and Communication Analyst

MENA Business Services

Location
Saudi Arabia - Eastern Province
Education
Bachelor's degree, Management Information Systems
Experience
14 years, 10 months

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Work Experience

Total years of experience :14 years, 10 months

Computer and Communication Analyst at MENA Business Services
  • Saudi Arabia - Eastern Province
  • My current job since May 2009

Provides prompt and accurate support to users, employing a high degree of customer service and technical expertise. Uses various techniques for resolving problems; escalates trouble tickets as necessary to specialized staff for resolution. Develops support methods and attends training sessions on an ongoing basis to keep skills sharp. Participates in team projects that enhance the quality of service. Has constant interaction with customers; therefore, must be effective in interpersonal communications and problem solving. Uses a high degree of patience and problem management techniques to resolve issues. Follows through on resolution with users. Adheres to established standards in resolving problems

Education

Bachelor's degree, Management Information Systems
  • at King Fahd University of Petroleum and minerals
  • February 2009

Specialties & Skills

Patience
Management
Active Directory
BMC Remedy
Active Directory
MS Office
BMC Remedy

Languages

English
Expert