saleh Alkuhali, Senior Health Information System Specialists

saleh Alkuhali

Senior Health Information System Specialists

Ain Alkhaleej Hospital

Location
United Arab Emirates - Abu Dhabi
Education
Master's degree, Master of Business Administration
Experience
13 years, 5 months

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Work Experience

Total years of experience :13 years, 5 months

Senior Health Information System Specialists at Ain Alkhaleej Hospital
  • United Arab Emirates - Al Ain
  • My current job since January 2020

Health Information system (Isoft)

Handle the daily operation of our Health Information System (Isoft).
Configure and maintain our HIS server, Interface server and report server .
Configure and maintain capsule server .
Configure and maintain 12c weblogic server .
Configure and maintain capsule server .
Assured by daily monitoring that commuication between our interface server and and third party servers are working smoothly.
Posses a good knowledge of configuring, reading and understanding HL7-FHIR
Posses a good knowledge of oracle database (Monitoring, Tuning & Backup )
Posses a good knowledge of DOH/JICA Circulates and standards
Responsible of the training of all doctors, Nurses and other staff in HIS system
work closely with doctors and nurses and make sure that any concern or doubts raised by them is addressed properly
work closely with coders and quality departments to make sure that our system documents are following the standard of (DOH & JCIA) protocols
Create and maintain all Clinical Notes in HIS
Create all type of users in HIS.
Create clinics and doctors time table schedules
Configure/ maintain medicine, lab, radiology and surgery orders in our HIS
Configure/ maintain outpatients, inpatients, UCC and OR workflow process
Configure/ maintain all laser and Zebra printers in HIS and configure a print rooting.
Supporting Billing, Insurance, Inventory and pharmacy departments in HIS
LIS (laboratory information system

Configure/ maintain lab tests
Train lab technicians.
Configure lab labels printers.
RIS (Radiology Information System

Configure/ maintain all modality devices in PACS system.
Train users with our Pacs/RIS.
Create schedules and control appointments.
Control images and radiologist reports
Fix any issues related to PACS system
Create users & radiologist & radiographers
Created all templates for doctors
Laserfiche System

Creating consent forms & Insurance approval forms
Train End user in the system
Fix and troubleshoot any issues related to laserfiche system

Senior IT Field Engineer at Al Diyar
  • United Arab Emirates - Abu Dhabi
  • November 2016 to December 2020

Support the installation and confguration of assigned Customer Epost's equipments.
Coordinating with vendors on Epost devices implementation projects according to installation requirements and follow-up and site survey procedures.
Maintaining full functionality of Epost devices, not limited to PCs, printers, IP Telephony, A/V equipment, CCTV, Access Control.
Assured resolution of incidents and problems within SLA to meet customer expectations.
Reporting and escalating all observed problems to proper operational escalation points.
Support Data Center Cabling Patching & Management for the core Infrastructure.
Attend and resolve received incidents from Service Desk and provide a resolution or suitable workaround .
Deploy images/desktops and OS updates.
Creation and maintenance of standard images for existing hardware (Laptops - Desktops).
Formulated all types of technical reports related to system support.
Monitored audits and delivered accurate information of Epost assets and data.
Supervised Windows Active Directory users & computers.
Ensured the stability of network resources such as network printers and file sharing.

IT Engineer at adgas
  • United Arab Emirates - Abu Dhabi
  • March 2011 to May 2015

• Developed & performed maintenance & backup programs following company and vendor standards
• Formulated all types of technical reports related to system support
• Liaised with venders to verify company requirements, design and choose best & suitable products
• Monitored audits and delivered accurate information of ADGAS assets and data
• Supervised Windows Server 2003, 2008 R2 and Active Directory users & computers
• Ensured the stability of network resources such as network printers and file sharing
• Applied Microsoft Exchange best practices and involved in new users mailbox creation
• Deployed and installed Microsoft patches using Lumensin Agent Control
• Provided assistance in the migration process of different OS and software
• Assured resolution of incidents and problems within SLA to meet customer expectations
• Resolve incidents and problems within SLA to meet customer expectations..
• Responded to customer calls on hardware issues
• Involved in:
o Maintaining the backup operations “Symantec NetApp System” on Dell Backup Library
o Troubleshooting printers, PCs, Laptops, Tablets, Software & Hardware
o Imaging PCs, Workstations and Laptops using Symantec Ghost & Acronics Tool

IT Support Engineer at Shiekh Khalifa Medical City
  • United Arab Emirates - Abu Dhabi
  • October 2009 to March 2011

Provided IT support to end-users and deploy, manage, and
maintain desktops/laptops, voip phones, network printers, mobile devices,
applications and peripheral components.·
Documented and tracked all received requests in the ticketing system, and
determined solutions to resolve end-user Issues.·
Communicated with end-users through a series of actions, either face-to-face,
over the telephone, or remotely, and keeping users informed of progress.·
Commended for quickly resolving issues including system crashes, network
slowdowns, connectivity problems, security breaches, virus infections and
more.·
Setup system/network access, and maintained user access rights.·
Pursued diagrams and written instructions to repair a fault or set up a
system.·
Ensured all faults are progressed & cleared within SLA - escalated to other
internal and external teams as appropriate.·
Monitored and maintained audio video system,
Support the remote sites within AbuDhabi region to provide onsite support.·
Trained users on the use of new software and hardware.·
Prepared technical documentation and manuals as required.·
Managed and maintained hardware and software inventory.

Health Information System Support / Application Support at Al Braha Hospital
  • United Arab Emirates - Dubai
  • May 2009 to October 2009

• Provide 1st and 2nd level support to Medicom Core Functions systems required to deliver services to the business.

• Resolve incidents and underlying problems within SLA to meet customer’s expectations.

• Liaise with other 2nd and 3rd level resolver groups and suppliers.

• Escalate Medicom issues and queries as appropriate.

• Develop best practice across multiple systems and applications.

• Share knowledge gained with other team members and provide guidance.

• Regularly review & update Medicom procedures, supporting documentation and SLAs.

• Support the maintenance of service continuity plans and conduct continuity tests according to defined frequencies and standards.

• Ensure Core Functions services are patched to recommended levels to ensure continued third party support.

• Manage risks and controls for services as appropriate.

• Desk-side support to provide application and systems support to the business.

• Monitor internally and externally delivered services, and identified actions to maintain or improve levels of business SL

Education

Master's degree, Master of Business Administration
  • at Swiss Business School
  • January 2016
Bachelor's degree, Bachelor of Sience in Information Technology
  • at sikkim manipal university
  • July 2008

Specialties & Skills

creative thinking
Negotiation
Project Management
Network +
Service desk Managment
Exchange server 2010
Mac OS x
Service desk institute (SDI)
Active Directory
Desktop Support
Customer Service
Technical Support
Windows Server
Remote Support
Desktop Support
Windows7

Languages

Arabic
Expert
English
Expert

Training and Certifications

ITIL (Certificate)
Date Attended:
August 2018
A+ (Certificate)
Date Attended:
September 2018
Valid Until:
September 2021
MCSE (Training)
Training Institute:
ZOOM
Date Attended:
March 2008
Windows 10 MCSA (Certificate)
Date Attended:
October 2018
Valid Until:
October 2021
CCNP (Certificate)
Date Attended:
December 2008
Valid Until:
January 2009
RHCE (Certificate)
Date Attended:
August 2008
Valid Until:
October 2008