IT Support Engineer
New York University
Total des années d'expérience :22 years, 2 Mois
1. A) Currently working as Command Center Analyst in New York University Abu Dhabi, from November 2015 till date.
• Monitoring & reporting of complete infrastructure of NYU through Manage Engine & BSM.
• Handle complete command center Activity.
• Physical Data Center Check.
• L2 Support for Switch Configuration
• DNS Registration for Devices.
• AV Support for Classroom and Meeting Room.
• Supporting configuration request for IPTV from Desktop Support.
• Involved in support of Cisco Access Point Project.
• Still Support AV Request from Project. (Switch Configuration and Troubleshooting complete AV System).
• Hand on knowledge of Service Now (Service Management software).
B) Worked as AV Network Support Engineer in New York University, Abu Dhabi from December 2014 till October 2015.
• Configuration of AV Switch as per template given by Engineering Team.
• Checking complete AV Devices if they are on NYU Network.
• Installation of Mediasite in Classroom for Lecture Capturing.
• Co-ordinate with AV Vendor and NYU Network Team for smooth transition of Project.
• Complete AV System work on deadline time.
• Design and Implement Dante Network for Large performance Spaces.
• Complete troubleshooting of AV System and Network.
• Support in IPTV Installation and troubleshooting at Apartment in NYU Campus.
C) Worked as IT Support Engineer in New York University Abu, Dhabi from May 2014 till November 2014.
• Support smooth transition of IT Equipment from Old NYU Campus to Saadiyat.
• Support in Imaging of Mac and Windows PC.
• Support in complete activity of Desktop Support Team.
Administer Microsoft Windows Servers (Active Directory), Microsoft Workstations, and network security devices for 80 users.
• Server performance & fine tuning
• Managing of Antivirus using Kapersky Enterprise edition
• Microsoft Exchange Sever installation, configuration & Management.
• Managing MS Outlook configuration & Archiving as per User Requirement.
• Installation, configuration & Administration of SQL 2005 Server.
• Trouble shooting of network related issues.
• Trouble shooting of all kind of desktop & laptop for Hardware & Software problems.
• Configuration of Cisco Switch’s and Routers on Ethernet Network.
• Manage complete Network environment from L1, L2 and L3 support.
• Have strong skill in troubleshooting
• Administer Microsoft Windows Servers (Active Directory), Microsoft Workstations, and network security devices for 150 users.
• Server performance & fine tuning
• Managing of Antivirus using MacAfee Enterprise edition
• Managing MacAfee Group Shield & Anti spam for Microsoft Exchange Server.
• Microsoft Exchange Sever installation, configuration & Management.
• Managing MS Outlook configuration & Archiving as per User Requirement.
• Configuring and trouble shooting of Cisco IP phones
• Assigning and changing of display properties in Cisco phones
• Installation, configuration & Administration of SQL 2005 Server.
• Trouble shooting of network related issues.
• Trouble shooting of all kind of desktop & laptop for Hardware & Software problems.
• Configuration of Cisco Switch’s and Routers on Ethernet Network.
• Worked on Installation, configuration & Maintenance of Citrix Server.
• Manage complete Network environment from L1, L2 and L3 support.
• Have strong skill in troubleshooting
Windows 2000 Professional / Server Installation Configuration & Management.
• Creation of Users & Groups
• Assigning user rights for folders & files
• Desktop & Server performance & fine tuning
• Disk Imaging for multiple systems using Norton Ghost
• Managing of Antivirus using Norton Enterprise edition
• Remote management of Systems using Terminal Services
• Managing Internet access privileges and monitoring of the same using Surf Control
• Printer Installation, Configuration & Management.
• Video conference management with Polycom setup to different branch office locations
• Trouble shooting of network related issues.
• Performing regular backup of data files on servers.
• Making of customized software as per the requirements of the company.
• Modifying Information Business System software as per company requirement.
• Creating Report from existing programme as per the requirement.
• Managing Sybase Server Backup, Indexing & Maintenance on Unix Platform
• Managing Lotus Notes Mail Server & Client Configuration.
• Managing Windows NT PDC & BDC for Backup and Maintenance.
• Trouble shooting of network related issues.
• Trouble shooting of all kind of desktop & laptop for Hardware & Software problems.